׉?4ׁB!בCטu׉׉ 7cassandra://f2iJSGdrFECmnEw-F9KXePCPkcdPruz7W2w-V5LTF58G`׉ 7cassandra://K2l67vUNz9MkXetsStqc3JwcHEJIzyuTU9ZWfvbuMtE<(`R׉ 7cassandra://lmUY_efei44sbzxsymPcNpUVbB8ZBFs3JeV-Brr0v7s2`̴׉ 7cassandra://z6_hBbR8UFy7sahGV-hUE9Lb-y57z8GpDeuChY7oMNUޚ͠]O#;6טu׈׈E]O#;6׉E2Healthwatch Gloucestershire Impact Report 2018-19 ׉ 7cassandra://lmUY_efei44sbzxsymPcNpUVbB8ZBFs3JeV-Brr0v7s2`̴]O#;6ׁ]O#;6ցvבCטu׉׉ 7cassandra://SiWJBIsGQ39L-J1Mg-ngsMmfpP1a2gMO500oIhAVwdw#x`׉ 7cassandra://I017aGWIWt752SLI-mq2salFK5FRoor3fPXMu-660ggK`R׉ 7cassandra://DU4kDpeIE5kuwu1soWq2c_IbBZsMdsOqLAZyromm-w8`̴׉ 7cassandra://2UI1l4MNrcitcAStp1Ik62NPT-jKMl4znjAXz7K6UBw͠]O#;6טu׉׉ 7cassandra://dtQNCB-auNDLhmivp1GM2HO6KWF0wf_DBrFCcy1JWjI`׉ 7cassandra://N0XeFKuAxnTkb4LACybxIw35b9JwhDVu5AjRtLr2qxE91`R׉ 7cassandra://qOaQ4fNDRkTnicJ67Ql4zZiext0NpKAF3K5IBVaetz8q`̴׉ 7cassandra://o5lPXt_YoxVFDr8s5lNzIt8WDHNcohctP9Vx_gOqg3g͠]O#;6׉EHealthwatch Gloucestershire ׉ 7cassandra://DU4kDpeIE5kuwu1soWq2c_IbBZsMdsOqLAZyromm-w8`̴]O#;6׉EHealthwatch Gloucestershire Contents Message from our Chair About us Highlights of the year How we’ve made a difference Helping you find the answers Our volunteers Our finances Our plans for next year Thank you Contact us 1 3 5 7 11 15 19 21 23 24 ׉ 7cassandra://qOaQ4fNDRkTnicJ67Ql4zZiext0NpKAF3K5IBVaetz8q`̴]O#;6ف]O#;6؁vבCטu׉׉ 7cassandra://omKYP4Ra7Hf4nmHB33vKK7N08kudT3K7H3wybBoQ1vo_k`׉ 7cassandra://1mx2U3rO5D4_-P0HmZWdN8MoPNLx_0Fuw9HqRhVMAU4N`R׉ 7cassandra://Cy-pipDW88DKIpPoMPzpYBj6WLJKc7aYA4A69uZsKuU `̴׉ 7cassandra://2KuwmoIHFcp-1l0UMr7pW0AZpcVgBfymJbPVJiRuP2csH͠]O#;6טu׉׉ 7cassandra://AXW4vF6Zt4yHZE02CKA96d3v5o5orw0Fcmsf1iacG58v`׉ 7cassandra://M37B9rGINB5iZLDkv4BFoLxuqLvJ5Y97TIwp02UtTxUd`R׉ 7cassandra://KSQPBc_PJsa2Xnb0MaqbfZc9pkNRNdGG13hgHkCkRlU `̴׉ 7cassandra://7irVbo9TloUCp-pRCC2-R-JzPKYcjFCwUuMb-TJWKc8\͠]O#;6נ]O#;63 9ׁH,mailto:info@healthwatchgloucestershire.co.ukׁ ׁ Јנ]O#;66} 9ׁH+http://www.healthwatchgloucestershire.co.ukׁ ׁ Ј׉EHealthwatch Gloucestershire 1 Message from our Chair Healthwatch Gloucestershire is playing an increasingly important role in helping health and social care decision makers in the county become more aware of the patient voice. There are some major developments happening now, not least the NHS Long Term Plan which is helping to shape the county’s health and social care needs and provision for the years to come and Healthwatch Gloucestershire has been helping to gather the public’s views. One of our priorities, along with the Health and Wellbeing Board, has and will continue to be the care provided by the mental health services which is particularly relevant as the 2gether NHS Foundation Trust (mental health services) and Gloucestershire Care Services NHS Trust merge into one Trust. The Healthwatch Gloucestershire Local Board relies heavily on the teams of volunteers around the county who care passionately about the health and social care they are offered in their area, and they are clear and precise with the feedback they provide. Thanks to the Healthwatch Gloucestershire team this pool of volunteers is growing all of the time but still needs to be bigger and wider so that we can capture a truly countywide picture. You will see from this Impact Report that Healthwatch Gloucestershire has and will continue to make a difference. Bob Lloyd-Smith Healthwatch Gloucestershire Local Board Chair ׉ 7cassandra://Cy-pipDW88DKIpPoMPzpYBj6WLJKc7aYA4A69uZsKuU `̴]O#;6׉EHealthwatch Gloucestershire 2 Changes you want to see Last year we heard from over 3,000 people who told us about their experience of a number of different areas of health and social care. Here are some examples of the changes that you want to see: + Mental health To understand the integration between mental health services and services supporting people with substance misuse issues. + Children and young people To understand the experiences of young people and their parents or carers who move from children’s health and social care services into adult services. + Social care and social isolation To understand experiences of people in care homes that consider themselves lonely and to identify initiatives that are reducing this isolation. Have your say Share your ideas and experiences and help services hear what works, what doesn’t, and what changes you want to see in health and social care. w: www.healthwatchgloucestershire.co.uk t: 01452 504 989 | 0800 6525193 e: info@healthwatchgloucestershire.co.uk ׉ 7cassandra://KSQPBc_PJsa2Xnb0MaqbfZc9pkNRNdGG13hgHkCkRlU `̴]O#;6ہ]O#;6ځvבCטu׉׉ 7cassandra://AM0iXcI0f0if5J_TtGsue75QOBjTcoJofrnXGXUjfzw`׉ 7cassandra://drGoSFOGzdh5ZLmLdx9aDIfsKfBQyRwEPvRr_x7x4sE[`R׉ 7cassandra://-YPF2_bNo0LeqTAuuIRtHAW2w7THWVyYFHDJIeofo9AN`̴׉ 7cassandra://oHhdngib35tRsZv8JQM5RXCYNukgl_jXzM2p6_twMh4dgL͠]O#;6טu׉׉ 7cassandra://OfDnBhp76qBJLW0LPw-FtukBv5haFz_CHR1UuLUDXH4`׉ 7cassandra://2b2yhtd7NPgDTndw8n6HONrhfj2Fna6GtKjOWA_6gbA``R׉ 7cassandra://2SO6ntHzX4aaSIDkE67EChybvHG2J1AF_lW1xgjGVXU`̴׉ 7cassandra://cGXpDtDH1HBHHyTEjIwZwwKv_cqmJl1RqEgBiGW3SEUͱ͠]O#;6׉EHealthwatch Gloucestershire 3 About us Healthwatch is here to make care better We are the independent champion for people using local health and social care services. We listen to what people like about services and what could be improved. We share their views with those with the power to make change happen. People can also speak to us to find information about health and social care services available locally. Our sole purpose is to help make care better for people. As Chair of Healthwatch England, it’s my role to make sure your Healthwatch gets effective support and that national decisions are informed by what people are saying all over England. If you were one of the 400,000 people who shared their experiences with us last year, I want to say a personal thank you. Without your views, Healthwatch wouldn’t be able to make a difference to health and social care services, both in your area and at a national level. One example of this is how we shared 85,000 views with the NHS, to highlight what matters most, and help shape its plans for the next decade. If you’re part of an organisation that’s worked with, supported or responded to Healthwatch Gloucestershire, thank you too. You’ve helped to make an even bigger difference. None of this could have been possible without our dedicated staff and volunteers, who work in the community every day to understand what is working and what could be better when it comes to people’s health and care. If you’ve shared your views with us then please keep doing what you’re doing. If you haven’t, then this is your chance to step forward and help us make care better for your community. We all have a stake in our NHS and social care services: we can all really make a difference in this way. Sir Robert Francis QC Healthwatch England Chair ׉ 7cassandra://-YPF2_bNo0LeqTAuuIRtHAW2w7THWVyYFHDJIeofo9AN`̴]O#;6׉EHealthwatch Gloucestershire 4 Our vision is simple Health and care that works for you. People want health and social care support that works – helping them to stay well, get the best out of services and manage any conditions they face. Our purpose Our approach To find out what matters to you and to help make sure your views shape the support you need. People’s views come first – especially those that find it hardest to be heard. We champion what matters to you and work with others to find solutions. We are independent and committed to making the biggest difference to you. People at the heart of everything we do We play an important role bringing communities and services together. Everything we do is shaped by what people tell us. Our staff and volunteers identify what matters most to people by: + Visiting services to see how they work + Running surveys and focus groups + Going out in the community and working with other organisations Our main job is to raise people’s concerns with health and social care decision-makers so that they can improve support across the country. The evidence we gather also helps us recommend how policy and practice can change for the better. ׉ 7cassandra://2SO6ntHzX4aaSIDkE67EChybvHG2J1AF_lW1xgjGVXU`̴]O#;6݁]O#;6܁vבCטu׉׉ 7cassandra://IQOmu1st12N-usyYSKUFMVwmqz-RyKLfGveAkD284WY'`׉ 7cassandra://IOj5uj103dQBVUzrwcJeAEqJEvKDjPsPsWVZovp7RnoI`R׉ 7cassandra://V9L1dthNa8SfCTsEl7Cc77nZOGNmEH2VVg5VjqmpHtU`̴׉ 7cassandra://ooVhUNq3TJgUiOs5JbPJ7RIaZQZ1cUFp8_TMFoJ3ucsL̔͠]O#;7טu׉׉ 7cassandra://Jp2AnDHoliGT9Uf-TvF2U5qEblPUZtfbEr0ypgqzzqo`׉ 7cassandra://-eC46LwresJxi5I7qbYoQw5bK1do5DOmGdNwmnWe5XUIl`R׉ 7cassandra://y3klXBGOuuxOvfYm36GFI0ShbhXPM8ejaqpCI6CQ7LMq`̴׉ 7cassandra://5My_xeTiYvXjYS4krwAn7oDIFSeZaDAeCPptZjc6qScͤ X͠]O#;7׉E7Healthwatch Gloucestershire 5 Highlights from our year ׉ 7cassandra://V9L1dthNa8SfCTsEl7Cc77nZOGNmEH2VVg5VjqmpHtU`̴]O#;6׉EHealthwatch Gloucestershire 6 Using our resources, here are some ways we have engaged and supported more people in 2018-19. Over 3,000 people shared their health and social care story with us. We have 42 volunteers helping to carry out our work. In total, they gave us 1,250 hours. 176 people accessed Healthwatch advice and information online or contacted us with questions about local support. We visited 168 services and 34 community events to understand people’s experience of care. We reached over 240,537 people through our social media, an increase on last year by 98.8%. Our website was viewed by 23,176 people, a 6.8% increase on last year. ׉ 7cassandra://y3klXBGOuuxOvfYm36GFI0ShbhXPM8ejaqpCI6CQ7LMq`̴]O#;6߁]O#;6ށvבCטu׉׉ 7cassandra://ZMtgrl0e6ZPoXdAE9mm6lZdGWK_n8uYts33FkAbu0KQSb`׉ 7cassandra://AWHTYVG3hj1YMBWk7Q8-NGJeOeZiX1uZ-CV6qn1xI9gO`R׉ 7cassandra://nj9XTs6ZvysQ5mc1IsPW4rVipToNqquLxkCXtLpuThI.`̴׉ 7cassandra://ZqXxsuIYucbDTagJUS-KJRsBKLoxHHLq2SswCNSs9OM̤͠]O#;7טu׉׉ 7cassandra://PiJ_3VRrX8Jgbav8uxMQbnuZIeuHlXeBVSejxCYcZQI`׉ 7cassandra://by3HOExQCukb6K_T8bTK_kZ6qb8awbqNzK1DgTDIgk4s`R׉ 7cassandra://KTxYTq72Jn2jwigEjewJbO4igBrSsEWlxWRl7f3efTA"`̴׉ 7cassandra://2c3xaxHcdk2YSlpNS049G_VyrDxUYSdyIjR-8pLwHE0͹P͠]P#;7נ]P#;7P ̙9ׁH$http://www.gloucestershirelive.co.ukׁ ׁ Ј׉E