׉?4ׁB!בCט88pu׉׉ 7cassandra://odi0DB_j219uZ0CDbmzU6ron235ynUEnfTEBUmeS7Cgs`׉ 7cassandra://2k6_ci_wy2_LYFr4vXZuXcYrk5qPdknJ_Yor-0NMvhQͼf`t׉ 7cassandra://xpxmpEW6kIk9ub3ppX9QdFl8GsYKq9iyIB6rwBgDz_o=`f&@?R#Pט8pu׈ҷfנf&@?R#N؁Y9׉SG ׁ ׁ rנf&@?R#Ow9׉SG ׁ ׁ r׈Ef&@?R#%׉EPage 1 March—April 2024 Volume 8, Issue 1 Prepared by Devon Rowe & Trudy Waterman I - Page 5 n February and March 2024, the Caribbean Centre for Development Administration (CARICAD) collaborated with the United Nations Department of Economic and Social Affairs (UN DESA) to conduct a webinar series titled, “Innovation, Digital Government, and Changing Mindsets for Public Sector Transformation”. Devon Rowe, Executive Director, CARICAD and Trudy Waterman, Programme Implementation Officer, CARICAD. The recent webinar series could not have been more timely. As Artificial Intelligence (AI) takes centre stage in discussions about the future of work, employment, efficiency, and effectiveness, it is crucial for Caribbean public services to adapt and evolve. In 2015, CARICAD introduced a new paradigm for transformation — the Charter for Caribbean Public Services. Endorsed by member states in 2017, this charter provided a roadmap for reimagining public services in the region. But mere awareness of concepts and paradigms is not enough; true transformation is an ongoing journey, not a fixed destination. Traditionally, public services have been rule-bound, emphasising strict adherence to procedures. However, to drive meaningful change, we must shift our mindset. The focus should be balanced: not just on rules but equally, on results. This transition is essential for continuous improvement in public service performance. - Pages 6-8 To achieve sustainable goals — whether organisational objectives or those aligned with the Sustainable Development Goals (SDGs) — we need to address behaviours and organisational cultures. Mindsets play a pivotal role: they drive behaviour, which in turn impacts performance. • Continues on next page ׉ 7cassandra://xpxmpEW6kIk9ub3ppX9QdFl8GsYKq9iyIB6rwBgDz_o=`f&@?R#&f&@?R#%ppבCט8pu׉׉ 7cassandra://cXaP0Fda8jzGjB3xUNla7wktUP7sKrWN2SxNYtB2ch0B`׉ 7cassandra://A2lWR1w5lNN-B2nvNj-beTX7IZ7OTDs9qTdCHK4S4SU;m`t׉ 7cassandra://dDDGPtO3SGQ4w1R5bfWWL6lz9wxx6zJ1HDhygJygIJc6`f&@?R#Sט88pu׉׉ 7cassandra://b1aIaThQF8wPIi8jWizo_LR4c4JCqp6ErEikeYECWrU`׉ 7cassandra://Wgm1o9CoUYdGqsz1RSHzBT1ResnEFGszTW2fdww3CVs.`t׉ 7cassandra://pSTTsHRyq50a47lvE2bK1JyiN_NvJN7r57Hw1C1HGVM8`f&@?R#T׉E Page 2 Dr. Adriana Alberti • Continued from Page 1 By fostering a growth-oriented mindset, we can unlock innovation, agility, and adaptability. On February 21st, Dr. Adriana Alberti, Chief of the Programme Management and Capacity Development Unit at the Division for Public Institutions and Digital Government (DPIDG), UN DESA, delivered a keynote presentation on “Changing Mindsets for Innovation and Digital Government.” Dr. Alberti emphasised the critical role of mindset shifts in promoting effective institutions that support sustainable development. Her insights covered various mindsets necessary for success, including: • Agile and Foresight Mindsets for Institutional Effectiveness: Encouraging adaptability and forward-thinking approaches. • Ethical and Personal Accountability Mindsets for Institutional Responsibility: Fostering a culture of integrity and ownership. • Responsive and Digital Mindsets for Institutional Inclusiveness: Embracing technology and promoting accessibility. The presentation highlighted strategies to instigate mindset changes at individual, organisational, and institutional levels. Following Dr. Alberti’s address, Mr. Devon Rowe, Executive Director of CARICAD, showcased the organisation’s ongoing efforts to strengthen administrative systems within the public sector. He reminded the audience of the CARICAD Charter for Public Sector Transformation, endorsed by Ministers of the Public Service in 2017. The Charter serves as the cornerstone of CARICAD’s work. The Charter rests on six essential pillars: Governance, Standards, Capacity, Accountability, Openness, Legislation. These pillars align seamlessly with the 11 principles of governance developed by the Committee of Experts in Public Administration at the United Nations. • In our volatile, uncertain, complex, and ambiguous (VUCA) environment, rapid technological advancements demand continuous evolution within the regional public sector. Based on the research at CARICAD, it is believed that to accelerate economic and social transformation, key success factors include: • Visible Commitment: High-level commitment from leaders (Prime Minister, Cabinet, and Ministers). • Coordination: Effective collaboration among Permanent Secretaries. • Results Focus: A relentless pursuit of outcomes. • Accountability for Results Mindset: Ensuring responsibility and impact. The CARICAD Public Service Charter and the CARICAD Transformation Schema provide invaluable frameworks to guide successful transformation efforts. The second webinar on February 28 focused on the State of Digital Transformation in CARICAD Member States and presented results from the 2023 CARICAD Regional E-government Survey and findings of the UN e-Government Survey. CARICAD’s survey identified six emerging themes amongst the 12 respondent Member States: • Provision and Delivery of Online Services • Data Protection and Privacy • Respondent’s Perception of Availability and Standards of Information on the Web • Interoperability • Strategy & Implementation • Digital Literacy and Education The survey suggested that among the main challenges that countries face in advancing the simplification and • Continues on next page ׉ 7cassandra://dDDGPtO3SGQ4w1R5bfWWL6lz9wxx6zJ1HDhygJygIJc6`f&@?R#'׉EPage 3 • Continued from Page 2 digitisation of public services are lack of education about technology, digital literacy, inadequate financial and human resources, and the relevant legal and regulatory frameworks. A key finding of the survey is that innovation can happen anywhere – as evidenced by Saint Lucia and Grenada, which have made significant strides in their e-Government arrangements, demonstrating that size and wealth are not obstacles to development. These success cases provide an opportunity for learning valuable lessons for other states. In the day’s final presentation, Mr. Vincenzo Aquaro, Chief, Digital Government Branch, Division for Public Institutions and Digital Government, noted that although E-Government development had improved globally between 2020 and 2022, the digital divide persists. To promote greater inclusion, a whole of society approach must be taken, integrating “multilevel, multisectoral and multidisciplinary strategies”. The theme for the third webinar was Innovation in Public Service Delivery, with a special focus on the conditions for successful innovation in digital transformation in the age of Artificial Intelligence (AI). In her presentation entitled, Reinforcing AI and Digital Transformation Competencies in the Public Sector, Dr. Marielza Olivera, Director, Division for Digital Inclusion, Policies and Transformation, Communications and Information Sector, UNESCO, identified several digital transformation challenges, including “digital divides and inequalities” and “lack of transparency, accountability and openness”. Dr. Olivera then introduced ROAM-X — UNESCO’s approach to digital transformation. The presentation further emphasised the importance of taking a global and multistakeholder approach to the challenges faced, while identifying the competencies required by civil servants for artificial intelligence and digital transformation. The session ended with a set of recommendations on the way forward. Dr. Cristina Rodriguez-Acosta, Inter-regional Advisor at the Digital Government Branch of DPIDG/UN DESA, emphasised that while governments worldwide are increasingly adopting digital technologies for operational efficiency, decision-making, and service delivery, many countries still face challenges in fully leveraging these technologies to provide accessible, reliable, and inclusive services. Dr. Rodriguez-Acosta outlined five key principles for innovation in public service delivery: Access, Quality, Inclusion and Responsiveness, People-driven and Personalized Services, and Transparency and Accountability of service delivery. She then provided essential steps for designing a roadmap to foster innovation and digital transformation. Gregory McGann, Programme Management Assistant at DPIDG/UN DESA, concluded the presentation by sharing insights into the emerging AI regulatory landscape. Ms. Prudence James Townsend, Director of Business Development and Communication at the Management Institute for National Development (MIND) in Jamaica, wrapped up the session by introducing the Public Sector Learning Framework (PSLF) utilised by MIND. The final webinar in the series featured Country Experiences on Changing Mindsets, Innovation, and Digital Government. Mr. Mahammadali Khudaverdiyev, Director-General for International Affairs in Azerbaijan, underscored the critical role of political will in public sector transformation. He highlighted Azerbaijan’s ASAN project, which streamlines public service delivery by consolidating information in a central registry. Currently, ASAN service centres • Continues on next page Dr. Cristina Rodriguez-Acosta Mr. Vincenzo Aquaro Dr. Marielza Olivera Mr. Mahammadali Khudaverdiyev ׉ 7cassandra://pSTTsHRyq50a47lvE2bK1JyiN_NvJN7r57Hw1C1HGVM8`f&@?R#(f&@?R#'ppבCט8pu׉׉ 7cassandra://ecVlYH6Uw-2lv7W4tXw_FSaxFUiaUZ6u68ck0PHhzgI] `׉ 7cassandra://Bc1EsY6r9mNS8d6xDbzfe-sqe2aKn9jh2inNhcxpZIk`t׉ 7cassandra://07dJBelkSNOKf0CZwBq3qUcM7IpOsfIRhL5FxDm1rzQ8T`f&@?R#Yט88pu׉׉ 7cassandra://XBnUG8d-lsRlSAweQqZR5MgwMk-jgf2YPfAQx1rctaw`׉ 7cassandra://SwDLCNRKlqY6W2XIkD70ZOQFsIQOi2uBzmKH8KAr7Bw͵b`t׉ 7cassandra://y_D4nguK8HwfcbLHT22BD6mOrC452smRPFVd_BrVy1g5l`f&@?R#Zנf&@?R#W̻9׉H(https://sdgs.un.org/conferences/sids2024Gׁ ׁ rנf&@?R#X0j9׉HShttps://www.youtube.com/watch?v=DElLlF59a0o&list=PLEipQHfGg1S56WepqsE-QdHZQNpupAMN7Gׁ ׁ rנf&@?R#]̻9ׁHhttp://un.org/smallislands.ׁ ׁ Ј׉E Page 4 • Continued from Page 3 recommendations on the next steps. offer 400 services, with citizen satisfaction exceeding 99%. ASAN has significantly contributed to Azerbaijan’s progress toward achieving Sustainable Development Goals (SDGs) and has received prestigious awards, including the UN Special Award for Promoting Innovation in Digital Public Service Delivery (2019) and the World Government Summit’s “Best Government Service in the World” award (2023). Dr. Jermaine Jewel Jean-Pierre presented the Caribbean Digital Transformation Project, implemented by the Government of the Commonwealth of Dominica (GoCD). This project recognises the role of digital technologies in enhancing climate resilience and expanding markets. Its three components aim to overcome key barriers, driving growth, job creation, and improved service delivery in the Eastern Caribbean Digital Economy. Mr. Dale Alexander, Chief, Caribbean Knowledge Management Centre, United Nations Economic Commission for Latin America and The Caribbean (ECLAC) examined how the potential of AI can be harnessed to create public value in the Caribbean. Mr. Alexander asserted that it is essential for all public servants to possess AI-related competencies to create public value. The competency domains highlighted were Planning and Design, Data Use and Governance, and Digital Management and Execution. Let’s challenge old mindsets, foster new behaviours, and create public services that thrive in an AI-driven world Despite its small size, Uruguay has strong international participation in the digital arena. It is a member of DIGITAL NATIONS — a group of the 10 countries with the highest digital development in the world, and the Global Forum on Cyber Expertise (GFCE), to name a few. Mr. Paguas then shared the history and evolution of Uruguay’s Digital Policy. He concluded by sharing some of the lessons learned throughout Uruguay’s digital transformation process. The series concluded with Ms. Anya Thomas providing a sneak peek into the upcoming 4th International Conference on Small Island Developing States (SIDS4) which will be held on 27 – 30 May 2024 in St. John’s Antigua Barbuda, under the theme “Charting the course toward resilient prosperity”. More information on the conference can be viewed at the conference website at un.org/smallislands. In addition, adaptability, curiosity, trust, experimentation and creativity are required for digital competence in government. Mr. Alexander concluded with In summary, let’s embrace transformation as an ongoing journey. Let’s challenge old mindsets, foster new behaviours, and create public services that thrive in an AIdriven world. Please click here to view the entire series. Ms. Anya Thomas Mr. Dale Alexander Mr. Hebert Paguas, Executive Director of The Agency for E-Government and the Information and Knowledge Society (AGESIC), shared on Uruguay’s Digital Transformation. AGESIC’s aim is to lead the strategy of Digital Government and its implementation in Uruguay, as well as to drive its Information and Knowledge Society, promoting inclusion and equity in the use of Information and Communication Technologies (ICT). Dr. Jermaine Jewel Jean-Pierre Mr. Hebert Paguas ׉ 7cassandra://07dJBelkSNOKf0CZwBq3qUcM7IpOsfIRhL5FxDm1rzQ8T`f&@?R#+׉E bPage 5 Dr. Lois Parkes, Leadership Development and Institutional Strengthening Specialist, CARICAD D esigning and implementing effective public policies that tangibly improve the lives of citizens and clients remains one of the most challenging and important roles and task of governments. In democratic societies, this is important as this is precisely what the electorate expects their political leaders and public servants to do – deliver public policies and services that improve their lives and those of their families, communities and the country as a whole. This, however, remains one of the most challenging goals to achieve, as the issues that public policies seek to address are extremely complex, and seemingly intractable – issues such as healthcare, addressing climate change impacts, sustainable economic growth, food security, crime and educational outcomes, to name a few. Public policy challenges are complex, given the multiplicity and diversity of stakeholders, and the interrelation of several factors which contribute to policy success or failure. A Theory of Change (ToC) serves as a roadmap for organisations or initiatives to understand the steps needed to achieve their desired outcomes. By mapping out the sequence of necessary outcomes and the causal relationships between them, a ToC helps clarify the logic behind the programme's approach and identifies potential areas for intervention or improvement. Essentially, a ToC outlines: • Long-Term Goals: These are the ultimate outcomes the programme aims to achieve. • Intermediate Outcomes: These are the necessary conditions or changes that must occur to reach the long-term goals. • Activities or Interventions: These are the actions taken by the programme to bring about the intermediate outcomes. • Causal Relationships: It explains how the activities or interventions are expected to lead to the intermediate outcomes, which in turn contribute to the achievement of the long-term goals. By explicitly laying out these elements, a ToC helps stakeholders understand the underlying assumptions and logic guiding the programme's design and implementation. It also provides a basis for monitoring and evaluating the programme's progress and effectiveness, as it allows for tracking whether the anticipated outcomes are being achieved and whether adjustments are needed along the way. A ToC should also take account of the fact that change occurs at the intersection of multiple environments – the individual, social, physical and macro-economic. Therefore interventions are required to effect change synchronously and sustainably across these different environments. If public policies are not having the desired impact and outcomes, a deeper analysis using the theory of change concept can be very beneficial in identifying corrective measures and more appropriate and/or targeted interventions to increase impact levels. ׉ 7cassandra://y_D4nguK8HwfcbLHT22BD6mOrC452smRPFVd_BrVy1g5l`f&@?R#,f&@?R#+ppבCט8pu׉׉ 7cassandra://YdxDc70sG99fOnbWtajRA-M81oEvBitw_ZKzJPIDnQI3`׉ 7cassandra://SLBBT7D77Xq45JqX5i4xB1grqzp2Os0YH5mEJuFBpuU|`t׉ 7cassandra://ddVxe9KZj8oO4Z8LGQy-FPiZp7S9tfunzeWNkPYwt4k'`f&@?R#^ט88pu׉׉ 7cassandra://cA4lntwORmm2Ezb3M3vnpuOvGrfTckpZZRJnx_2cySMy3`׉ 7cassandra://givrmkO7dWNGCltBYyEl9LvjH_MAGpVDBrSSPenjxlA͠[`t׉ 7cassandra://6prbvYy_oxuXYitQa_9rKK8DddAGG4YS-62uBoyunXk.c`f&@?R#_׉E"Page 6 • Continues on next page ׉ 7cassandra://ddVxe9KZj8oO4Z8LGQy-FPiZp7S9tfunzeWNkPYwt4k'`f&@?R#-׉Ehttps://publizr.com/caricadsec/caricad-october-2021-newsletterGׁ ׁ rנf&@?R#s 9׉HMhttps://publizr.com/caricadsec/caricads-horizon---hurricane-edition-june-2021Gׁ ׁ rנf&@?R#tU 9׉HAhttps://publizr.com/caricadsec/caricad-horizon-march-2021---finalGׁ ׁ rנf&@?R#ua 9׉HFhttps://publizr.com/caricadsec/caricad-october-2020-newsletter---finalGׁ ׁ rנf&@?R#vɁ{ 9׉H=https://publizr.com/caricadsec/horizon-july-august-2020-finalGׁ ׁ rנf&@?R#w= 9׉HBhttps://publizr.com/caricadsec/horizon---hurricane-june-2020-finalGׁ ׁ rנf&@?R#xK 9׉H=https://publizr.com/caricadsec/horizon---covid-may-2020-finalGׁ ׁ rנf&@?R#yYU 9׉H7https://publizr.com/caricadsec/horizon-march-2020-finalGׁ ׁ rנf&@?R#zgk 9׉H5https://publizr.com/caricadsec/horizon-dec-2019-finalGׁ ׁ rנf&@?R#{u] 9׉H5https://publizr.com/caricadsec/horizon-oct-2019-finalGׁ ׁ rנf&@?R#| 9׉HPhttps://publizr.com/car%C3%A2%E2%80%A2%C2%A6/caricad-august-2019-special-editionGׁ ׁ rנf&@?R#}L 9׉HBhttps://publizr.com/caricadsec/caricad-april-2019-newsletter-finalGׁ ׁ rנf&@?R#~o 9׉HBhttps://publizr.com/caricadsec/caricad-december-2018-newsletter-hlGׁ ׁ rנf&@?R#[ 9׉HChttps://publizr.com/caricadsec/caricad-august-2018-newsletter-finalGׁ ׁ rנf&@?R#o 9׉H>https://publizr.com/caricadsec/caricad-december2017-newsletterGׁ ׁ rנf&@?R#ɁG 9׉H9https://publizr.com/caricadsec/caricad-horizon-july-finalGׁ ׁ rנf&@?R#TGz 9ׁHhttp://www.caricad.netׁ ׁ Јנf&@?R#yG̒ 9ׁHmailto:caricad@caricad.netׁ ׁ Ј׉E Page 14 C ARICAD is thrilled to announce the launch of a new initiative: a Digital Explainer Series. The Explainer Series depicts models and frameworks that can be used by public sector organisations, in CARICAD member states, in their modernisation efforts. The public sector transformation digital explainers in this Series are designed to provide a visual representation of various models and frameworks, created internally by CARICAD, that can be used by public sector organisations as a conceptual framework to support modernisation and transformation efforts. The Explainers incorporate graphics, charts, matrices, and diagrams, which can help in visualising abstract concepts and processes, leading to a better understanding of transformation strategies. Each explainer focuses on a specific concept or approach including, but not limited to, transformation strategies such as: • Charter for Caribbean Public Services • Public Sector Transformation Roadmap • 21st Century Public Sector • 6 A’s of a High-resilience Public Sector • Strategic Imperatives for Transformation • Implementation Schema • Reframing HR • Succession Planning • Leadership and Management in Crisis • Competency Framework for Senior Managers • Enabling Environment Assessment • Triple Loop Model Some of CARICAD’s models may be perceived by some as complex, and therefore the Explainer Series serves as a mechanism to demystify them. By breaking down the complex ideas into easy-to-understand visuals, or bite-size insights as we refer to them, these Explainers provide a powerful tool for public sector leaders and staff to grasp key concepts and strategies for transformation. Look out for more information on our Explainer Series during the month of May. THE TEAM The CARICAD Horizon is a regular publication of the Caribbean Centre for Development Administration (CARICAD). The Horizon has superseded the “Chronicle”. The Editor-in-Chief is CARICAD’s Executive Director, Devon Rowe. The Production Team comprises: Franklyn Michael, Rosemund Warrington, Dr. Lois Parkes, Trudy Waterman, Angela Eversley and Petra Emmanuel. PREVIOUS EDITIONS CAN BE VIEWED AT: November-December 2023 Special Hurricane Edition July 2023 February 2023 Special Hurricane Edition July 2022 March 2022 December 2021 October 2021 Special Hurricane Edition June 2021 March 2021 October 2020 July-August 2020 Special Hurricane Edition June 2020 Special COVID-19 Edition May 2020 March 2020 December 2019 October 2019 Board Meeting 2019 Special Edition April 2019 December 2018 August 2018 December 2017 July 2017 1st Floor Weymouth Corporate Centre, Roebuck Street, Bridgetown, Barbados Tel: 246-427-8535 Email: caricad@caricad.net Website: www.caricad.net ׉ 7cassandra://gxu72ARCGz3omnr5DoONtbmnrSaaQg81duEVvSgs02g5`f&@?R#L׈Ef&@?R#Mf&@?R#Lpp, HORIZON - March-April 2024 FINALMCARICAD is pleased to bring you the latest edition of the Horizon Newsletter.f&ɍҷf