׉?4ׁB!בCט{u׉׉ 7cassandra://TE6uysm4H6S4BAGk1sGROxrbSL9o2c-ayuzJiyYY_fw3` ׉ 7cassandra://2KoXiEu3b-jtC67HcH8p7c06nsTNh97Bio6SX_Dwq18C`S׉ 7cassandra://FR_GnpvxEtDxyxezWzPIkcvZcy-5UPMOiXAVvgkBAuUu`̵g8GcIט{u׈ˁD׈Eg8GcI׉E-GRATITUDE REPORT Taking Care of Memphis 2024 ׉ 7cassandra://FR_GnpvxEtDxyxezWzPIkcvZcy-5UPMOiXAVvgkBAuUu`̵g8GcIʁg8GcIɁ{בCט{u׉׉ 7cassandra://icbaf9DWnE-IyS-o3SijRF_q7A9_U2hBptZWMw0hz3I` ׉ 7cassandra://axwUD6jZVqse0eCT9bJUad_3Ap5tpR-Y2a4DgmQs0U8ͱ`׉ 7cassandra://NC-IvQC0p7i5_xOBgaLI-qI-xYrrJvAouuk8Apu--LQ?`jg8GcI׉E)CONTENTS 13 Letter from Tammie Ritchey 14 Thank you from Dr. Coopwood 18 Financials 10 Mark Billions Patient Story 14 Jenna Bostick Patient Story 16 ONE Health Program 22 Annual Events 28 Employee Giving 30 Honor Roll of Donors 32 Memorials & Honorariums 34 About Regional One Health 35 Why Give? ׉ 7cassandra://NC-IvQC0p7i5_xOBgaLI-qI-xYrrJvAouuk8Apu--LQ?`jg8GcI׉EYou’re not just donors; you’re partners in our mission, and the beating heart of everything we do. Your generosity never ceases to amaze me. Thanks to you, Regional One Health continues to provide hope and healing in our community. Every day, I see the impact of your gifts firsthand - in the smiles of recovering patients, the relief of worried families, and the dedication of our incredible staff. I’m filled with pride when I think about what we’ve accomplished together this year. You’ve lifted up our neighbors in their darkest hours and helped write countless stories of recovery and renewal. From the bottom of my heart, thank you for believing in us, in our community, and in the power of kindness to change lives. You’re the reason we can keep pushing boundaries and dreaming big for the health of our region. Tammie Ritchey Tammie Ritchey Senior VP and Chief Development Officer Regional One Health I’M FILLED WITH PRIDE WHEN I THINK ABOUT WHAT WE’VE ACCOMPLISHED TOGETHER THIS YEAR.” Regional One Health Foundation 3 g8GcÍg8GcIˁ{בCט{u׉׉ 7cassandra://tnc9F_I1wSV1uSdqLFobYfctQulKrZ6M03-pkygYH6YR` ׉ 7cassandra://phXITMMnT3cAAsLv0poN837DJFqlGs53A2In7RZSNvs͐ `׉ 7cassandra://vlYDTK78fWCWiDiMzr8lCg1fb5wuFJa0Cu33YJyIzLw0`jg8GcI׉E$As I reflect on the past year, I am reminded of how much we have to celebrate and am excited about our future. I am also filled with gratitude for your unwavering support. Your generosity has been instrumental in helping Regional One Health achieve noteworthy accomplishments. Thank you for taking this journey with us. This year, we celebrated several achievements that have had a profound impact on our community. We continue to provide lifesaving and life-changing specialty care in the areas of trauma, burn, high-risk pregnancy and neonatal intensive care. We have also expanded other specialties including oncology, surgery, vascular services and more. This growth has allowed us to improve patient outcomes and provide improved access to care. We continue to provide care and support to our most vulnerable populations through our ONE Health Complex Care program and similar initiatives launched this year that empower new families with education and community connections to address their needs. We are committed to providing a 4 2024 Gratitude Report ׉ 7cassandra://vlYDTK78fWCWiDiMzr8lCg1fb5wuFJa0Cu33YJyIzLw0`jg8GcI׉ETHANK YOU FROM DR. COOPWOOD FROM HIGHLY SPECIALIZED PROCEDURES TO GENERAL WELLNESS CARE, WE ARE PROVIDING HOPE AND HEALING TO THIS COMMUNITY IN EVERY FORM.” strong foundation for the future by nurturing the health and wellbeing of our community from the very start and at all stages of life. Additionally, our dedicated team and academic partners have been at the forefront of medical advancements, offering innovative treatments and specialized services that set us apart on our journey to build a true academic medical center in this community. From highly specialized procedures to general wellness care, we are providing hope and healing to this community in every form. These are exciting times at Regional One Health, and your support continues to propel our work. Looking ahead, we are enthusiastic about the opportunities before us. Thank you once again for being a vital part of our journey. Together, we are making a difference in the lives of those we serve, and we look forward to growing and continuing to deliver transformative care in the coming year. With profound gratitude, Reginald W. Coopwood, MD President and CEO Regional One Health Foundation 5 g8GcI΁g8GcÍ{בCט{u׉׉ 7cassandra://FY0JDDQqg3O3IU6RUdQfOrA0TxCUzjtFXZWHcWheVi0q` ׉ 7cassandra://vxdzzbuo0LEzlcrPdT7LSm3_zlRklyzoPhPetFjMGRoͣ`׉ 7cassandra://OzCTR7H5wd6z1KUMP-ardAll4UM4-kgJU-x7J8gmRG4<|`jg8GcI׉EBOARD MEMBERS OFFICERS Jodie Gilmore John R. Owen, Jr. BOARD MEMBERS Louis F. “Bo” Allen, Jr. Ami Austin Mark G. Billions Patrick “Trey” Carter Patricia Emory-Walker Matt Evans Priscilla M. Teixeira Joy Bowen Mark Forrester Lani Glancy Helen Scheidt Gronauer Steven L. Guinn Jay Healy Kel Kearns Meredith Martin Sarah Norton Frank Quinn Linda Ivy-Rosser 6 2024 Gratitude Report 2024 ׉ 7cassandra://OzCTR7H5wd6z1KUMP-ardAll4UM4-kgJU-x7J8gmRG4<|`jg8GcI׉EFOUNDATION STAFF Jared Bulluck Sr. Development Officer – Corporate and Foundation Relations Mary Catherine Burke Senior Director of Donor Engagement Allison Catron Foundation Office Coordinator Nikki Dean Manager of Events Hilliary deGive Grants Manager Evans Hartman Sr. Development Officer Sarah Behounek Kassen Director of Prospect Management & Research Samuel McCrimmon Executive Director Jonathan Blake Perkins Donor Relations Specialist Regional One Health Foundation 7 2024 g8GcIЁg8GcIρ{בCט{u׉׉ 7cassandra://Vt2ViJ3U6LLmUaLBxxm9FQIfI94uLqdtadCju02pXyk` ׉ 7cassandra://ksM61bO2U-C_sFDPi7i05enZeKXUtPbj8-roTqlOrv0_`׉ 7cassandra://3DVtSwOmSpZdGb5lVEIq0H0pklV4mKfCOkJbiqXPfUs%`jg8GcI׉E~FINANCIALS $11,466,617 $9,138,330 RAISED JULY 1, 2023 – JUNE 30, 2024 $85,000 GRANTS $1,000,777 COMMUNITY DONATIONS $898,623 ONE NIGHT GALA $248,541 EMPLOYEE DONATIONS TRUIST ONE ROUND GOLF CLASSIC ELV1S $48,714 ELVIS PRESLEY LICENSE PLATE SALES $46,632 ONE MILE CHAMPIONSHIP DONORS BY SOURCE 2,692 INDIVIDUALS 95 CORPORATIONS/ORGANIZATIONS 20 FOUNDATIONS 8 2024 Gratitude Report ׉ 7cassandra://3DVtSwOmSpZdGb5lVEIq0H0pklV4mKfCOkJbiqXPfUs%`jg8GcI׉ECONTRIBUTIONS BY SOURCE $647,803 INDIVIDUALS $9,992,678 CORPORATIONS/ORGANIZATIONS $848,941 FOUNDATIONS YOUR DOLLARS AT WORK $6,893,890 PATIENT SUPPORT $4,879,500 EQUIPMENT PURCHASES/FACILITY UPGRADES $321,055 CENTER FOR INNOVATION $69,013 SCHOLARSHIPS Regional One Health Foundation 9 g8GcIҁg8GcIс{בCט{u׉׉ 7cassandra://MXW_g3JGfon01tK5s71op-ladnAqwvCn3QhLhmWPtC8z` ׉ 7cassandra://vRR_UwH7tfXmQ-vlwP6itGdSKP6lvfGlhExofAX4uKs͌`׉ 7cassandra://YovP17kFo9mHGOY_drA4SMxI-pDzNF_QGSr_MoARdEY0`jg8GcI׉E I CHERISH IT MORE NOW Mark Billions is embracing life and giving back following lifesaving care at Regional One Health Sometimes, the act of doing something incredibly ordinary causes life to take an extraordinary turn. It is why Regional One Health’s Elvis Presley Trauma Center exists: to give patients a second chance when the ordinary becomes a life-threating emergency. For Mark Billions, that experience has brought an even deeper appreciation of life and family, and the desire to give back. Mark’s ordinary became extraordinary the night of his daughter’s prom. After seeing her off, Mark walked across the street to a friend’s house. A while later, he told his friend he needed to stop home briefly to give the family’s dog medication. “I never made it in the door,” Mark said. “I walked up two or three steps and I slipped and fell and hit the back of my head. I have a memory – I don’t know if it’s real – of seeing the tops of trees, hearing a crack and saying something like, ‘That isn’t good.’” When Mark didn’t return, his friend got worried. He found Mark unconscious and called 911: “There was so much blood coming from my ear they thought I’d been shot,” Mark said. “They roped it off with crime scene tape and everything.” Mark was rushed to the trauma center with a fractured skull and traumatic brain injury. Within 60-90 minutes, he was in surgery. Thanks in part to support from Foundation donors, the trauma center has state-of-the-art technology and a 10 2024 Gratitude Report ׉ 7cassandra://YovP17kFo9mHGOY_drA4SMxI-pDzNF_QGSr_MoARdEY0`jg8GcI׉E"multidisciplinary team ready 24/7 to treat the Mid-South’s most critically injured patients. Having this care available promptly gives patients the best chance at surviving their injuries and returning to normal. Mark’s team, led by renowned neurosurgeon Stephanie Einhaus, MD, removed half his skull to let his brain swell. He spent over a week in a coma and on a ventilator. The days that followed are a blur. Mark had been working in St. Louis, and the view from his hospital room was so similar to the view from his hotel that he was convinced he was still there – even using a family member’s phone to try to book a flight home. There was an armoire in his hospital room, and he was certain if he went inside there would be a tunnel to the bathroom. He suffered excruciating migraines and couldn’t walk without support. He needed constant monitoring to avoid falling. Doctors told him his speech and mobility might never be the same. But he refused to give up. “I was going to get back to normal…I was going to do all the things they said I wouldn’t be able to do,” Mark said. As Mark’s strength improved, Dr. Einhaus was able to operate to return the portion of his skull that had been removed. “It was like a light switch,” Mark said. “Everything Regional One Health Foundation 11 g8GcIԁg8GcIӁ{בCט{u׉׉ 7cassandra://AdsE2W3LwMNJh2gF3TYckrU1j2jKMb7L4OssGBrtgIM'` ׉ 7cassandra://48OqEFBah0o6E9btfSIoPAF0p2dsWCn8-1zww23UNuoͤ`׉ 7cassandra://DzSWa_L-PDkDQuIzyzIgUpJ7cj4CryZfva4H4wy1Uk4;m`jg8GcI׉EI could do before I could do again. Dr. Einhaus was amazing. I couldn’t have had better treatment – it was unbelievable.” He was transferred to the Regional One Health Inpatient Rehabilitation Hospital for physical, occupational and speech therapy. “The nurses and therapists are an amazing group of people. I was not in good shape at all, and they did a lot for me,” he said. The experience left him grateful that expert trauma care was available when his ordinary became extraordinary. “Our community needs Regional One Health, because anyone could need it at any time,” he said. It has led Mark to live life to the fullest and give back to the place that saved his life. In June, he returned to work as a senior vice president at an investment firm. Later that summer, the family traveled to Colorado, where they hiked 13,000-foot peaks. They’ve visited Mexico, California and London, and he took his kids to see the Rolling Stones. When Mark’s son went to Alaska with his school, Mark joined him for the trip there and even went dogsledding. “I’ve always loved doing stuff with my kids, but I think I cherish it more now,” Mark said. 12 2024 Gratitude Report ׉ 7cassandra://DzSWa_L-PDkDQuIzyzIgUpJ7cj4CryZfva4H4wy1Uk4;m`jg8GcI׉EOUR COMMUNITY NEEDS REGIONAL ONE HEALTH, BECAUSE ANYONE COULD NEED IT AT ANY TIME.” Now, he’s starting another new adventure: Regional One Health Foundation Board member. “I enjoy seeing the people who took care of me, and I’m looking forward to raising money for the huge projects Regional One Health is looking at,” he said. “I just want to give back to them. The benefits to our community are a win-win for everybody.” Regional One Health Foundation 13 g8GcIցg8GcIՁ{בCט{u׉׉ 7cassandra://7t5pv02cu1b-VRn0-b1w2lVrfZSlCm75EAKVzLM74TwE` ׉ 7cassandra://dLvlh2gELYPa3x5ycCs1fuyQ3V_9A-s5eBiTF14h28M>`׉ 7cassandra://WyMaiKIW0iiwJn3VTGC7lCUl1nNEZkfZKlD-VseShbcB`jg8GcI׉EZHE’S ONE OF THE BEST! Dr. John Schorge and the multidisciplinary care at Regional One Health helped Jenna overcome a medical mystery When Jenna Bostick went to a local emergency room, she had no idea she was about to be at the center of a medical mystery. To find a solution, she needed the multispecialty expertise available only at a comprehensive medical center like Regional One Health. A team led by John Schorge, MD, chief of the Regional One Health OB/GYN service and chair of University of Tennessee Health Science Center’s Department of Obstetrics and Gynecology, provided advanced care that took Jenna from gravely ill to an astonishing recovery. “Because she had something of a medical mystery, she needed a hospital with comprehensive services. She needed multiple disciplines involved so when a diagnosis became clear the proper person would be ready to intervene immediately,” Dr. Schorge said. “That’s the benefit of a medical center where patients have access to academic physicians and advanced resources – she had a team of experts working collaboratively toward what turned out to be an astonishing recovery.” Jenna had been in good health her whole life, so when she started gaining weight in her abdomen as she approached 40, she attributed it to aging. But in early March, she became extremely ill. “I had a lot of fluid on my abdomen. I couldn’t eat or drink anything for several days, and I started running a fever,” she said. She went to a local emergency room, but doctors couldn’t determine what was wrong. They discussed transferring her to University of Alabama-Birmingham or Vanderbilt in Nashville, but ultimately spoke with Dr. Schorge about the care available at Regional One Health. With the support of Regional One Health Foundation donors, the hospital has the advanced expertise and world-class technology to care for patients like Jenna with complex medical needs. “We made our case, and it was clearly the right decision,” Dr. Schorge said. “We have the advanced resources and 14 2024 Gratitude Report multidisciplinary care she needed, and she didn’t have to travel 200 miles away from her friends and family, who were a big source of encouragement and support for her.” At Regional One Health, doctors determined Jenna needed surgery, but was too malnourished and retaining too much fluid to endure an operation immediately. It was the start of a marathon two-month hospital stay. “It was a shock, and I was very anxious,” Jenna said. “I remember meeting Dr. Schorge and how calm and kind he was. He wasn’t panicked, so I didn’t panic. He explained everything in a way I could understand, and when he broke it down, it wasn’t as scary.” Dr. Schorge told Jenna she needed medical nutrition therapy via IV to get strong enough for surgery. He brought in interventional radiology to place a drain that would ultimately remove liters of fluid from her abdomen. Still, a diagnosis did not immediately emerge. Two CT scans were inconclusive. The fluid from her abdomen was non-malignant, but also non-diagnostic. Bloodwork failed to unravel the mystery. Jenna would need surgery to reveal her diagnosis and resolve it, making the multispecialty expertise available through Regional One Health and UTHSC even more critical. “We were able to have weekly calls with multiple experts discussing all aspects of her case: nutrition, diagnosis, surgical options, reconstruction, etc.,” Dr. Schorge explained. “We could all weigh in on our different pieces because we’re co-located here at Regional One Health.” When it was time for surgery, a multispecialty team stood ready: gynecologic oncology, surgical oncology, medical oncology, internal medicine, plastic surgery, anesthesia, etc. As it turned out, Dr. Schorge’s complex gynecologic surgery expertise was what Jenna needed: he discovered a massive mucinous cystadenoma, a benign tumor ׉ 7cassandra://WyMaiKIW0iiwJn3VTGC7lCUl1nNEZkfZKlD-VseShbcB`jg8GcI׉E I’M JUST SO stretching from her left ovary over her uterus to her right ovary and appendix. “It’s a known diagnosis, but her case was extreme,” Dr. Schorge said. “We had talked ahead of time, and Jenna’s priority was to fix the problem and not have it return. Given the circumstances and shared decision-making, we did a hysterectomy and also removed her appendix.” Dr. Schorge explained removing the tumor revealed an unrelated cancerous tumor on Jenna’s appendix, meaning the multidisciplinary approach likely saved her from future health problems. After surgery, Jenna recovered in Regional One Health’s newly-renovated oncology unit in the Rout Center, where physical therapists helped her get home sooner than initially expected. “They talked about two months of rehab, but Jenna went home in two weeks. It’s a credit to her – she was very motivated,” Dr. Schorge said. Jenna will have reconstructive surgery to repair her abdominal wall, which was ulcerated due to pressure from the tumor, but other than that won’t need ongoing care. Her amazing result is an example of how Regional One Health and UTHSC are elevating the level of care available in our community. “We have specialists covering all the critical areas, so no matter what diagnosis we reach, we have that person on our team,” Dr. Schorge said. “Jenna’s care exemplifies what we’re pushing for as the experience for every patient in terms of expertise, communication, and ancillary services. It’s a case study of what we’re capable of here.” For Jenna, it’s a chance to return to a rewarding career in real estate and spending time with her beloved dog, family and friends. THANKFUL FOR DR. SCHORGE AND HIS TEAM. THEY MADE A POTENTIALLY TERRIBLE EXPERIENCE A REALLY GOOD EXPERIENCE. I THINK HE’S ONE OF THE BEST!” “I have nieces and a nephew who I’m very close with. We’ve always spent lots of time together, and I spend a lot of time with my friends,” she said. “But before my surgery I was really down. I wasn’t feeling like myself. Normally, I’m very extroverted and I love being around people, but I just wasn’t feeling very social.” “Now, everyone keeps commenting how I’m back to my old self!” As her life gets back on track, Jenna often thinks about something Dr. Schorge told her shortly before she was discharged. “He said, ‘You’re young. Go and live life!’” she recalls. “I can’t stop thinking about that. I’m trying to be more intentional with the people in my life. I was always happy to see them, but now I’m being intentional about spending time with the people I love and having shared experiences.” Regional One Health Foundation 15 g8GcI؁g8GcIׁ{בCט{u׉׉ 7cassandra://6iSfZfYAdgsy7um2fFqs77IE2OwTf7fEPuYFH-C7uj4{` ׉ 7cassandra://I6dChEpNHed7sFwoq7xn7i0eLoabxW-sDrT8nENI5x0͸;`׉ 7cassandra://s-K6Xb07QoxkKZPxxT0QILhNXCtqnQEFCq625okS2bA?`jg8GcI׉E ONE PROGRAM LIKE NO OTHER Making a Difference… Where a passion for patient care and the desire to make a difference in the community meet, there is Regional One Health’s ONE Health complex care program. Complex care programs are designed to better address the needs of patients with multiple health and social needs who require a coordinated and comprehensive approach. These programs aim to not only improve patient outcomes, but also manage health care costs more effectively. ONE Health was started after Regional One Health recognized an issue with high emergency department utilization, with a small group of patients accounting for a large percentage of visits and costs. In Memphis, some patients would come to the ED because it was the only place they could get medications for chronic conditions or the only place they could find food or shelter. Nationwide, there is an increasing recognition of the need for an integrated care model that addresses multiple facets of a patient’s health. These programs represent a significant advancement in how health care systems address the needs of patients with complex conditions, reflecting a more holistic and patientcentered approach. One of the pioneers in the field is our very own Susan Cooper, Regional One Health Senior Vice President and Chief Integration Officer. She shares the inspiring journey and its significant impact with a compassion, dedication, and commitment to improving the lives of those she serves. 16 2024 Gratitude Report “The genesis of the ONE Health program stemmed from a deep-seated desire to address the needs of uninsured individuals,” Cooper said. “The lack of insurance often meant that people without coverage would turn to the emergency department as their primary care solution – and this frequent, emergencybased approach was not only inefficient but highlighted a broader issue.” Cooper explained that understanding the magnitude of the problem required a meticulous analysis of data. This datadriven approach revealed the astonishing frequency with which certain individuals were using emergency services. The numbers surprised both Cooper and Regional One Health President and CEO Reginald Coopwood, MD. ONE Health was designed to serve uninsured Shelby County adults with high utilization of health care by helping them access medical care and address health related social needs such as housing, transportation, and food. These patients, averaging 50 years old, often have three to five chronic conditions and face significant ׉ 7cassandra://s-K6Xb07QoxkKZPxxT0QILhNXCtqnQEFCq625okS2bA?`jg8GcI׉E\ONE HEALTH WAS STARTED AFTER REGIONAL ONE HEALTH RECOGNIZED AN ISSUE WITH HIGH EMERGENCY DEPARTMENT UTILIZATION, WITH A SMALL GROUP OF PATIENTS ACCOUNTING FOR A LARGE PERCENTAGE OF VISITS AND COSTS. The ONE Health complex care program helps vulnerable patients improve their health and quality of life by addressing their medical needs and social determinants of health like housing, food, and transportation. For patients like Ronnie Riley, Mark Parker, and Loriette Turner, it was a chance to take charge of their health and regain their sense of hope for the future. Regional One Health Foundation 17 g8GcIځg8GcIف{בCט{u׉׉ 7cassandra://Fc32i49vxFMWOLfZPPFNwNhjMLu1jVMQDsLPGPew9Ms@` ׉ 7cassandra://Z4ClXcqoazwQ2Y4b2vfh-SHJpnrAD0ZvhOaCNRg_wpc͝6`׉ 7cassandra://VWC5XacsROcZpy2HxoD0kYbLus1mdDokNq0cgl1TBDI5`jg8GcI׉E xchallenges, including unstable housing or homelessness, food insecurity, complex behavioral health issues, and lack of insurance. Cooper is amazed at the staff, the impact they have made, and the unyielding commitment to making a difference. One such trailblazing staff member, Megan E. Williams, Director of Complex Care at Regional One Health, began her career in Memphis in 2018. She earned her master’s degree as a clinical nurse leader and worked in various roles, focusing on complex patient situations for more than a decade. Her role has been instrumental in expanding services and improving patient outcomes by integrating community resources and addressing critical social determinants of health. “I started intervening on about 30 to 50 patients myself, seeing trends in why they were coming into the hospital all the time,” Williams explained. This hands-on approach allowed her to identify and address recurring issues effectively. ONE Health’s internal complex care model uses a comprehensive set of 13 categories to more precisely assess, identify, and address patient needs. “Our highest domains are food insecurity and transportation needs,” Williams said. Through whole-person care and accelerated access to services, ONE Health aims to improve the health, selfsufficiency, and wellbeing of uninsured men and women with complex social and medical needs. By connecting patients with appropriate levels of care, the program strives to reduce unnecessary emergency department visits and inpatient hospitalizations, thus bending down the financial cost curve. Williams specifically emphasizes the challenges of coordinating care across systems within the hospital with the community. The importance of breaking down “silos” among various service agencies refers to the isolation and boundaries between units in a health system. When departments and agencies operate independently, it can lead to fragmentation of care, medical errors, high costs, and poor patient outcomes. In a silo-type environment, information sharing is limited and collaboration across agencies is minimal. Megan explains how the ONE Health program at Regional One Health collaborates with various community and institutional partners to avoid working in “silos.” They coordinate with entities such as the Community Alliance for the Homeless and MIFA, which provide critical support services. 18 2024 Gratitude Report ׉ 7cassandra://VWC5XacsROcZpy2HxoD0kYbLus1mdDokNq0cgl1TBDI5`jg8GcI׉EUThe ONE Health team consists of registered nurses, social workers, a data analyst, and a complex care clinical director, some of whom daily round in the emergency department and inpatient units to connect with patients. Every patient is screened for eligibility for insurance, food benefits, and appropriate housing placement. Collaborating with over 100 community agencies, the team creates comprehensive care plans to address patients’ unmet needs. Ashley Eleby, Supervisor of Complex Care Case Management, is one such remarkable team member. She began her career at Regional One Health in 2019 after 15 years in health care, beginning with lab science and transitioning into nursing in 2013. Her early experiences included working as a discharge nurse, where she managed the discharge planning for up to 25 patients a day. Through this role, Eleby observed a troubling disparity when patients without insurance often lacked adequate discharge plans and resources. This motivated her to seek a role where she could make a more impactful difference. She was struck by how Regional One Health Foundation 19 g8GcI܁g8GcIہ{בCט{u׉׉ 7cassandra://gc6OqtZ-O1GtML7Epz9vmYN_l8zlQCUeLhff0bLlJQ8O` ׉ 7cassandra://W_w3sa63uyqfd6LoyhS7B02szTzCzJt0ATwfygDwxpc͒P`׉ 7cassandra://YTR2pWWad95hnINifaq41GwSPWrJgP6x4lM6J33vMW0/>`jg8GcI׉E$complex care aligned with her passion for addressing gaps in patient care and was eager to get involved. The program’s daily operations include running reports to identify eligible patients, providing immediate assistance with medications and transportation, and ongoing case management to ensure patients stay on track with their care. As Eleby puts it, the team acts as a crucial “middleman,” bridging gaps between hospital care and outpatient follow-ups, ensuring nothing falls through the cracks. Eleby’s role involves meeting patients in emergency situations, conducting detailed assessments, and connecting them with the necessary resources. She emphasizes the importance of patient involvement: “It may look like something small at the beginning, but the goal is to take the patient and work on the goals that they have, but also educate them on their health care.” This holistic approach aims to empower patients to manage their health more effectively and ultimately achieve better outcomes. Her dedication to her role is evident in her deep commitment to patient care and her proactive approach to addressing both medical and social needs. Her journey from recognizing gaps in discharge planning to Regional One Health underscores her passion and the profound impact of her work. Reflecting on the broader implications of this work, the complex care program, and this team, Susan said ONE Health can have a profound impact: “If you can improve the health of the individuals, you can improve the health of the community.” 20 2024 Gratitude Report ׉ 7cassandra://YTR2pWWad95hnINifaq41GwSPWrJgP6x4lM6J33vMW0/>`jg8GcI׉EDONOR IMPACT Health and Self-Sufficiency Outcomes 70% enrollees are now food secure 169 jobs secured 14,224 rides provided/96% with stable transportation options 8,413 medically tailored home delivered meals 77% of individuals with open behavioral health domain connected to services 100% connected to a primary care home 58.5% of uninsured now have benefits 61% with an open housing/not permanent domain now with stable housing 25,931 prescriptions filled at Regional One Health outpatient pharmacies Utilizations and Financial Outcomes 32% reduction in emergency department visits (active enrollees) 121% increase in outpatient primary care and specialty visits 53% reduction in inpatient admissions (active enrollees) 1.71 days removed from the average length of stay in the acute care department, resulting in a 5,699-day total reduction 34.1% reduction in total cost of care 45.2% reduction in variable costs of care Regional One Health Foundation 21 g8GcIށg8GcI݁{בCט{u׉׉ 7cassandra://79oaodGmNuABID3vFL4khYY1Dlcqu3CX_ZDaMjWYHTY` ׉ 7cassandra://Bd87qsGaY-vGmZbKLksodeAkddePgtTTALz25gx0bxg+`׉ 7cassandra://4vdgVAxLYFEpN9DdXO6YFw1_l3zNAUaHeohtHokWrfMJ`jg8GcI נg8GcIV̫9ׁHhttp://regionalonehealth.orgׁ ׁ Ј׉ELast year’s ONE Night Gala was the most significant ever. The event was co-chaired by Amy Birdsong Golden and Breland Rawlings Fischer, and the musical entertainment featured Flo Rida. The event benefitted Regional One Health Cancer Care, where world-class clinicians, staff and care support professionals are dedicated to the mission of providing exceptional care for patients and their families. For more than a decade, ONE Night Gala has been the hottest ticket in town, celebrating donors and patients at Regional One Health. Selling out year after year, this starstudded event has featured international sensations like The Jacksons, Chaka Khan, and Kenny Loggins, while raising funds for life-changing patient care. Guests dance and dine the night away, but the true highlight is the paddle-raise, where community leaders rally support for a cause that is transforming lives – and it’s all made possible by you! 22 2024 Gratitude Report ONE NIGHT GALA ׉ 7cassandra://4vdgVAxLYFEpN9DdXO6YFw1_l3zNAUaHeohtHokWrfMJ`jg8GcI׉ESAVE THE DATE 04.26.25 In 2025, the greatest party with a purpose will be held on April 26 and will be co-chaired by Casey Gleysteen and Boo Mitchell. The venue will be stellar, the dining will be magnificent, the entertainment will be world-class, and the mission is Memphis. Do not miss this opportunity to be a part of such a significant celebration. For more information on sponsorships and tickets, contact Allison Catron at 901-545-6006 or foundation@ regionalonehealth.org. Regional One Health Foundation 23 g8GcIg8GcI߁{בCט{u׉׉ 7cassandra://NSNintWg3jzrpy6uPUSWRg_DvcUl2zMMeT3vnBBEIHA;` ׉ 7cassandra://GN09RDvYoub-IpOlw4RVbkA8pppgqjdNSYqqEBuDdSI}`׉ 7cassandra://0wOlhJzST7YTxCtuOcyjypPlVGjstWwHuTM07qtOMX0I`jg8GcI נg8GcI>̧9ׁHhttp://regionalonehealth.orgׁ ׁ Ј׉ELast year’s third-annual ONE Mile Championship was the biggest ever. We had over 500 runners, and thanks to participants and sponsors alike we raised needed funds for oncology patients at Regional One Health Cancer Care! As part of a major academic research institution and full-service health system, Regional One Health, in partnership with University of Tennessee Health Science Center, offers seamless access to a full range of cancer care services, advanced therapies, and next-level clinical trials and treatments for its patients. Our ONE Mile road race once again started at the hospital’s main entrance and progressed through the Memphis Medical District, welcoming runners and walkers of all ages. Awards were given to top male and female finishers in several categories, and the event served as the official kickoff for the 2024 Campbell Clinic Collection series of Mid-South races. 24 2024 Gratitude Report ONE MILE CHAMPIONSHIP ׉ 7cassandra://0wOlhJzST7YTxCtuOcyjypPlVGjstWwHuTM07qtOMX0I`jg8GcI׉ESAVE THE DATE 01.11.25 In 2025, the fourth annual ONE Mile Championship will be held January 11. Do not miss this opportunity to run, walk, sponsor, and support such a worthy cause. It’s not just about the finish line, it’s about the lives touched, the battles fought, and the resilience of those who walk out our doors! Contact 901.545.6006 or foundation@ regionalonehealth.org. Regional One Health Foundation 25 g8GcIg8GcI{בCט{u׉׉ 7cassandra://5aDuqjxUDE2LPcodTDAJ5joD2cQuWyY6JfVtYLFSQXM҂` ׉ 7cassandra://krmxSEGz74KjAkklTWKvY0SxYWPGcEK6Y1nt31CDw2kͨ?`׉ 7cassandra://pEhChf4ytdWVB0q4sKDjaleYt83CkqOIhKHxwSd404A;`jg8GcIנg8GcI@̫9ׁHhttp://regionalonehealth.orgׁ ׁ Ј׉EJLast year’s 2024 Truist ONE Round Golf Championship was a meaningful and enjoyable event for all. The May weather was perfect and the leisurely scramble at TPC Southwind raised needed funds for oncology patients at Regional One Health Cancer Care! At Regional One Health, we believe your cancer diagnosis does not change who you are, and your cancer treatment should not ignore what gives your life meaning. Our comprehensive care model proudly focuses on giving patients an optimal outcome while also protecting their quality of life. 26 2024 Gratitude Report ONE ROUND GOLF CLASSIC ׉ 7cassandra://pEhChf4ytdWVB0q4sKDjaleYt83CkqOIhKHxwSd404A;`jg8GcI׉EOSAVE THE DATE 05.19.25 This year the event will be held in May at the Chickasaw Country Club. Do not miss this opportunity to play, sponsor, and support such a worthy cause. For more information on sponsorships and tickets, contact Allison Catron at 901-545-6006 or foundation@ regionalonehealth.org. Regional One Health Foundation 27 g8GcIg8GcI{בCט{u׉׉ 7cassandra://MXyPDo8BGrJ7aAnZ5_sr8h5E3Y1EZesELDxgb4S_eYo'` ׉ 7cassandra://sEsdYhY9c1LmK4-BVm-rL4S76aqxLCefvHZXFkNHj-8D`׉ 7cassandra://_s49lBx_EEo_bnCE0h4DjXPiiC1LEiKU_9Y4xszUpIME`jg8GcI׉ERegional One Health employees donate more than $248,000! More than 1,400 Regional One Health employees went above and beyond in support of Regional One Health by donating more than $248,000 through the We Are ONE Employee Giving Campaign. Every dollar given stayed within the hospital and was strategically invested in medical equipment, patient care programs, training, and other initiatives to help improve the health and wellbeing of our patients. To all the employees who contributed, THANK YOU! 28 2024 Gratitude Report EMPLOYEE GIVING ׉ 7cassandra://_s49lBx_EEo_bnCE0h4DjXPiiC1LEiKU_9Y4xszUpIME`jg8GcI׉E"Regional One Health Foundation 29 g8GcIg8GcI{בCט{u׉׉ 7cassandra://YxlbOvgiyiA-5_uFRg82XyyemPs3tdD-SYH7U9dw13s*6` ׉ 7cassandra://-Cmilmhq8ReY49Mel6Iz0YpuBg3ei6590opI6RG50ww͜`׉ 7cassandra://0RgUiz6M0PaGOjxpP8CxNHQwFAhQrCvURvaFxz5TaSU/`jg8GcI׉E HONOR ROLL OF DONORS To retain recognition status, donors must continue to make gifts each fiscal year (July 1 – June 30). JOHN GASTON SOCIETY Donors who give $100,000 or more annually. CORPORATIONS/ FOUNDATIONS Albert Jay Martin Family Foundation Assisi Foundation of Memphis Community Foundation of Greater Memphis First Horizon Bank Foundation Health Resources and Service Administration (HRSA) Tennessee Department of Health AMBASSADOR SOCIETY Donors who give $50,000 - $99,999 annually. INDIVIDUALS Susan & Damon Arney Judith Gibbons CORPORATIONS/ FOUNDATIONS Drexel Chemical Priscilla M. & Paulo L. Teixeira Foundation Valero Energy Foundation University of Tennessee Health Science Center PILLAR SOCIETY Donors who give $10,000 - $49,999 annually INDIVIDUALS Alison & Jim Barton, Jr. Lynn & Tim Clay Erica & Reginald Coopwood, MD Celine & Martin Croce, MD Jodie & Patrick Gilmore Helen Gronauer Lee & Bob Harper Peggy & Patrick James Jeanne Jemison, MD Tammy & Andrew Kerwin, MD Kim & Johnny Pitts, Jr. John Weston, Jr. 30 2024 Gratitude Report CORPORATIONS/ FOUNDATIONS AutoZone Baptist Memorial Health Care BlueCross BlueShield of Tennessee Center of Orthotics and Prosthetics, Inc. Christian Community Foundation of Memphis and the Mid-South Connect Healthcare Collab Dillard’s F & F Construction, Inc. Flintco, Inc. International Paper Meticulous Semmes Murphey Southland Casino Hotel State of Tennessee The Hohenberg Charity Trust The Scheidt Family Foundation, Inc. UT Regional One Physicians (UTROP) Vizient FOUNDER’S CIRCLE Donors who give $5,000 - $9,999 annually. INDIVIDUALS Ami & Randy Austin Hallie & Ned Biggs Joy & DeJuan Bowen Breland & Peter Fischer, MD Lucy & Mark Forrester Patricia Glancy Amy & Emmel Golden Dr. Regina & Jay Healy Meredith & Greg Martin Tracy & Bob Moore Linda Moses-Simmons, MD Sarah & Dennis Norton Terrell Richards Fran & Phil Shannon Margaret Sutton Deborah Tipton Dr. Peggy Ingram Veeser CORPORATIONS/ FOUNDATIONS Allworld Project Management American Cancer Society Campbell Clinic Cigna Healthcare Currance, Inc. EnableComp Evolve Bank & Trust FedEx Corporation Gadomski Family Foundation KPMG Merrill Lynch, Pierce, Fenner & Smith Inc. NFC Investments Omega Healthcare Pinnacle Financial Partners Plastic Surgery Group of Memphis Shelby County Board of Commissioners Shelby County Government Southern Security Federal Credit Union St. Jude Children’s Research Hospital Syntriq Solutions The Turner Construction Company Foundation University Clinical Health PRESIDENT’S CIRCLE Donors who give $1,000 to $4,999 annually. INDIVIDUALS Anonymous Thea Adell Elizabeth & Bo Allen, Jr. Andre’ Appleberry Kimberly Barbee Velvet Bass Nikia N. Bell Martha & Mark Billions Dr. Mary & Tom Billstrand Anna Bishop Judy Briggs Karis Browder Peter Buckley, MD Susan & Rice Byars Carey Campbell ׉ 7cassandra://0RgUiz6M0PaGOjxpP8CxNHQwFAhQrCvURvaFxz5TaSU/`jg8GcI׉E Karen Carlisle Nila Carrington Reginald Milton Erica Mitchell, MD Kathy & Clayton Sapp Susan Cooper Ron Cowan Meg Crosby Leslie Davidson Stephen Davis Terry Davis Ramasubbareddy Dhanireddy, MD Alandas Dobbins Frank Dobson Jeffrey Drinan Joshua Dugal Sonya Dunn Thomas Easterday, MD Patricia Emory-Walker Kay Ericksen Maureen & Marcus Esposito Matt Evans Denise & Timothy Fabian, MD Amy & John Farris Peter Felsenthal Dina Filiberto, MD Brandi & Matt Forbis Anne Forbus Lydia & Eric Frank Lane & Scott Franklin Riley Gilmore Michelle & Evan Glazer, MD Nancy & Emmel Golden, MD Cathy Goodwin Denise & Greg Gore Coleton Grasto Heather & Henry Grosvenor Steven Guinn Ashley Hendrix, MD Linda Hughlett Andrew Inglis Linda Ivy-Rosser & Glenn Rosser Lisa Jehl Tina & Clyde Jones, MD Dr. Emily & Hunter Jones Crystal Kinnard Jennifer & Eddie Klank Susan & Alan Kosten Susanne Landau Mark E. Lindstrom Patrick Malone, MD Christine Maxwell Denice & Jim McMahon Elizabeth & Charles Mitchell Caprice T. Morgan Jason Neel Ellen & Henry Nixon Katie & John Owen Melissa & Rick Paul Carl Peoples Linda & Guy Photopulous, MD Jim Proctor Grayson Pruitt Niranjani Radhakrishnan Lauren & Scott Ready Karen & Todd Redmon Sandra Reed, MD Tammie Ritchey Martha & Terry Robertson Randa Rosenblum Bethany & Justin Ross Nancy Russell Kay Ryan Melissa & Matt Saenger Chelsey & Jeff Savage John Sheahan Dr. Claudette & Doderidge Shephard Julia & David Shibata, MD Caitlyn & Josh Shores Randolph Sites Chantay Smartt, MD Nancy Smith Miriam & Bob Smith Sara Soule, MD Lee & Jack Steele Angela Strickland Frederick Strohm Gargi & Ajay Talati, MD Kimberly Terrell-Sumerall Amber Thacker, MD Manoucheka Thermitus Amanda Thomas Daniel Thomas Sharon & Edwin Thorpe, MD Antonio Tillis Leticia Towns Leslie & Ted Townsend Renee Trammell Henry Turley Allison Vance Morgan Ward Nicole Washington Ruby & AC Wharton, Jr. Beth Wilson Jeanelle & Adam Winston Dr. Elizabeth & Thomas Wood Sheri Yendrek Jan Young CORPORATIONS/ FOUNDATIONS A2H Ameriprise Financial Archimania Bayer Castle Retail Group, LLC Compass Group, North America Downtown Memphis Commission Dunavant Enterprises, Inc. Fidelity Brokerage Services LLC Firemen’s Mixed League Forrest Spence Fund Givinga Foundation, Inc. Gresham Smith Harris|Shelton Herb Kosten Pancreatic Cancer Charitable Fund Higginbotham Insurance Agency Huron Consulting Group Jewish Foundation Of Memphis Kroger Foundation Lansky Brothers, Inc. McGriff Insurance Memphis Medical District Collaborative MFA Joint Venture LLC Orion Federal Credit Union Path Company Phelps LLP Regions Bank Shelby County Employees Southern Scripts LLC Staple Cotton Cooperative Association Sylvamo The Decisive Element Inc. The Juice Plus + Foundation Truist Bank, Inc. VC3 Regional One Health Foundation 31 g8GcIg8GcI{בCט{u׉׉ 7cassandra://bpz4HigWKuxGMFBputCGzuDfSRhUDMrZiAke8B-_jUMH` ׉ 7cassandra://fcfkSeYArbBklOhLD1e-vWs5QnnbpkZlmvkstjCPcg4ͷ`׉ 7cassandra://fPtEs6JOZXLqpjE4zo8g4oJsfAFXkYIUZZQEIlhseOM>`jg8GcI׉EMEMORIALS & HONORARIUMS IN MEMORY OF ROB NEKICH Marilyn Buna LINDA G. ANDERSON Carla & Holmes Peacher-Ryan JOHN BALFOUR Michael Balfour RICHARD BARNHART Joan Alperin LEANN M. BERRY Kristina Walter DAVID BRIDGES Debbie Abide TOMMY BROCKWAY Michael Ussery RASHIKA CHOWDHURY Badrul Hossain Wasima Hossain TRINA FREEMAN Michael Balfour TRACY M. GOODWIN Cathy & Lawrence Goodwin GALE L. HAMANN Friends of Family LENA M. HAWKINS Atlena Hansley SHELLEY L. LAFRANCE Mary Tokarski SHEILA G. MOES Marilyn D. Lee MAX B. OSTNER Mary Chancellor L.L. Crane, Jr. Jane & Mackie Gober Judith & David Shelton ELVIS PRESLEY Terri Hancock Sandra J J. Van Horn EDWARD W. REED, MD Sandra Reed, MD MICHAEL JOHN E. RODER Teresa Hartnett CECILY W. TIPTON David Tipton CURTIS TOWNS Allison Catron Marsha Evans BRENDA JO L. WAGERS Rick Wagers PEGGY WITHERSPOON Sheilla Brown JOHN C. WOODS Anonymous Kacy & Jeff Acree Kimberly Barbee Jimmy Crenshaw Frank Dobson George Elbrecht Mary Kaitlin Garrison Andrew Kerwin, MD Karen & Kenny Lakeman Eleanor Lambert John Purvis Tammie Ritchey Mary Robinson Jim Sordillo Paula Williams Theore Woods Sheri Yendrek WILMA K. WOOTEN Marsha Evans IN HONOR OF ELSIE BAILEY Pamela Bailey MARY CATHERINE BURKE Randa Rosenblum Deborah Tipton D’ARCY DEVEAUX Carolina Edgeworth Randa Rosenblum ANDREW KERWIN, MD Barbie & Ray Dan COREY LEVY Layne Levy, MD BOB F. MOORE Paul Schempp, MD VIRIGINA NORTON Sarah Norton GREGORY PHOTOPULOS Linda & Guy Photopulos, MD DAVID SHIBATA, MD Lisa Erhardt NANCY W. SMITH Nancy & Emmel Golden, MD Amy & Emmel Golden BRUCE STEINHAUER, MD Michael Somand, MD DR. PEGGY INGRAM VEESER Assisi Foundation of Memphis BETTY WILLIAMS Natasha Tabor IN CELEBRATION OF ELSIE BAILEY Taurus Bailey 32 2024 Gratitude Report ׉ 7cassandra://fPtEs6JOZXLqpjE4zo8g4oJsfAFXkYIUZZQEIlhseOM>`jg8GcI׉Ehealth care is here. The future of Innovative focused ultrasound is helping essential tremor patients regain independence with no incision or hospital stay. Cancer Care 888-503-8863 Focused Ultrasound Focused Ultrasound Simply scan the QR code for a video about Focused Ultrasound. health care is here. Advanced robotic surgery expertise is giving cancer patients access to the most effective minimally-invasive treatments available. 888-503-6764 Cancer Care Simply scan the QR code for a video about Cancer Care. g8GcIg8GcI{בCט{u׉׉ 7cassandra://t2BH28sUtTaypx5xhUUBfsO0DQDUtQyvHQPMMsrmgvcD` ׉ 7cassandra://jj_J5oooUfkb_ieJmbkM_nUhZ7JE0Jt8hoCWpIW4Vxsͪ`׉ 7cassandra://U3WP0hRH2g7rb868CdRMamC4pfzQZUBYLWcsPjmV0NY8`jg8GcI׉E8ABOUT REGIONAL ONE HEALTH Chartered in 1829, Regional One Health is the oldest hospital in Tennessee and oldest business in Shelby County. It has served as a children’s hospital, military hospital, maternity hospital, hospital for tuberculosis patients, and more. Today, we are forging a legacy of enhancing health for patients of all walks of life by improving access to advanced medical care. Regional One Health has touched countless lives in the Mid-South, and we continue to do so through our commitment to exceptional, compassionate care. We’re proud to provide the essential care that improves individual health and the health of our community, and to play a pivotal role in building a bright future for health care. We offer Centers of Excellence in trauma, burn, NICU and high-risk obstetrics, as well as advanced care in oncology and other specialties. ELVIS PRESLEY TRAUMA CENTER Our Elvis Presley Trauma Center, the only level-1 trauma center in a 150-mile radius, is ready 24/7 with a multidisciplinary team and dedicated assessment, operating, recovery, and blood bank resources. FIREFIGHTERS BURN CENTER As the only verified full-service facility for 400 miles, our Firefighters Burn Center provides acute and critical care, specialized rehabilitation, and outpatient treatment to save lives and provide optimal function. HIGH-RISK OBSTETRICS AND NEONATAL INTENSIVE CARE UNIT Our Center for High-Risk Pregnancy and Sheldon B. Korones Newborn Center NICU provide the most advanced level of care available in the region for complex pregnancies and critically-ill infants. 34 2024 Gratitude Report ONCOLOGY Regional One Health Cancer Care is positioned to become the city’s only National Cancer Institute Comprehensive Cancer Center, meeting rigorous standards for excellence in research, clinical services and cancer prevention. ׉ 7cassandra://U3WP0hRH2g7rb868CdRMamC4pfzQZUBYLWcsPjmV0NY8`jg8GcI׉EaWHY GIVE? Every day, our nonprofit hospital serves a diverse community of patients, many of whom are battling serious health challenges. Among them are individuals with bright and determined futures who are involved in an accident or diagnosed with an illness. They are the reminder of why we do what we do—a reminder that behind every statistic is a story, a family, and a dream for a healthier tomorrow. Our mission at the Regional One Health Foundation is to advance medical excellence and realize a bright future for health care in Memphis and across a five-state region. Our Foundation raises funds to support special, nonoperational projects throughout the entire Regional One Health system. Your gift brings hope and healing to thousands of patients in our community by helping us purchase state-of-the-art medical technology, provide advanced medical training for our caregivers, and initiate programs to combat various community health issues. Together we are Building Better Tomorrows for the Mid-South. Scan the QR code to make a donation to Regional One Health Foundation. Regional One Health Foundation 35 g8GcIg8GcI{בCט{u׉׉ 7cassandra://reKA9L0183RSLjx7IMxLt95kDdNQs8wYFoEBJKTt690)` ׉ 7cassandra://41s4Gbgvv_TcioQ5H4Y-SOVbQNtVkm_idiEjnlDa1789j`S׉ 7cassandra://e7JHA4d0tjbsW_wSlOfNMtP18M1Morz-MT3EwK9ehiA`̵g8GcIנg8GcI-9ׁH'http://regionalonehealth.org/foundationׁ ׁ Ј׉EH877 Jefferson Avenue Memphis, TN 38103 regionalonehealth.org/foundation ׉ 7cassandra://e7JHA4d0tjbsW_wSlOfNMtP18M1Morz-MT3EwK9ehiA`̵g8GcI׈Eg8GcIg8GcI{,2024 Gratitude Report2024 Gratitude Reportg8ˁDdC2