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ׁׁr׈E_6ۮmIf,׉E,July-August 2020
Volume 3, Issue 4
T
he Caribbean Centre for Development
Administration (CARICAD) is located in
Bridgetown, Barbados. CARICAD has
been operational since 1980. CARICAD is one
of the oldest of the institutions of CARICOM.
In that regard we are keenly aware of the
outstanding contribution that Professor Owen
Arthur made to Barbados and the CARICOM
region. Our region will be much the poorer for
his untimely passing.
We are especially cognisant of and grateful
for the leadership he provided with regard to
regional integration in general and the
CARICOM Single Market and Economy (CSME)
in particular. It was his unwavering
commitment to regional integration and his
passion for the resilient, sustainable,
development of our region that created
opportunities for CARICAD to contribute
to the processes, systems and operational
procedures for integration during his tenure
as Prime Minister of Barbados and afterwards.
We recognise that the people of Barbados of
all walks of life will experience a profound
sense of loss at the passing of Professor
Arthur. His mark on the political, economic,
sporting, social and cultural landscape of
Barbados will be enduring
and immutable. It is
leaders like Professor Arthur that motivate
our staff at CARICAD to work to achieve our
mandate of undergirding the social and
economic development of our region.
Professor Owen Arthur set a standard of
excellence that CARICAD will continue to
embrace as we advocate for and provide
technical assistance to CARICAD member
states on our continuous journey of Public
Sector Transformation to build responsive,
results-driven and citizen-oriented public
services.
I take this opportunity on behalf of the Board
of Directors and staff of CARICAD to extend
our condolences to the immediate family of
Professor Arthur, his relatives, friends,
colleagues, associates, former constituents,
former Cabinet and Parliamentary colleagues
and the Government and people of Barbados.
May he rest in peace
………………………………………
Devon Rowe
Executive Director, CARICAD
July 31, 2020
1
׉	 7cassandra://3KmJY5CG7J94Qo4TiK2TEnPiwbk5eMKdAQSgD9WPX904` _6ۮmIf,_6ۮmIf,(בCט   (u׉׉	 7cassandra://XdsbFvnmhKZLSTbWFHmnPFPvOaDlNxDtEX7ytOLt5JY p` ׉	 7cassandra://2vTdrz5G0KzgtZKux8BwLm9Uj-t9ILbJ-CphMHKktq4ͳ^`s׉	 7cassandra://S_dlV-jvCM4DslHG_YQlkHrzQ0tPgFOgZB2xojbQ3s40` ׉	 7cassandra://CZV9zhR_1_vh3cwPQHP-_j38zrA82Uru2rVRP9-rO8I͠(͠]_6ۮmIf-ט  (u׉׉	 7cassandra://e5A7J-hhxKsOxM2VBDA41LTjsHrMXd9Bc2Xb8ogcBgI i` ׉	 7cassandra://m5T0vXsuvabarOaR5J95ME8Jgi98z6OTD2K0WvfRpDwͳ`s׉	 7cassandra://rRZtWoaSHvooZdPnPObaTtaARoxQ3uvWXc2lO7EmId80S` ׉	 7cassandra://DznZqzpXxS_l1ex4m8WfzaMVsee2pzxElKSDf7LIuck̀(͠]_6ۮmIf-׉EGuest Article By Resel Melville
T
he effects of the unfolding COVID-19 pandemic combined with the
ever-present risk of climate-related hazard impacts in the
Caribbean, create a context in which volatility, uncertainty,
complexity and ambiguity (VUCA) are being experienced both at the
individual and organisational levels.
The critical realisation is that we have been catapulted into a strange
new world that was considered to be farther away for some than it was
for others – a future in which technology with its potential for facilitating
meaningful work, creativity and sustainable production, and efficient
delivery of goods and services, is inextricably embedded in productive
processes. We have seen rapid deployment of ICTs to track and combat
the spread of the Novel Coronavirus, preserve jobs through telework,
continue education via remote/online learning to keep persons
connected, deliver essential goods and services and drive new services.
Conversely, the present situation also highlights the width and depth of
the digital divide within and between nations. It has brought into focus persistent problems
and vulnerabilities faced by our Caribbean countries stemming from flaws and failings of
interdependent national and international political and economic systems.
Resel Melville
Although many Caribbean governments took unprecedented and immediate decisions to
address the social and economic impact of the pandemic, (prioritising the protection of lives
and preservation of livelihoods), several suffered political fallout due to slow implementation
and inefficient operationalisation. The need for swift action was hampered in some
jurisdictions by inflexible bureaucratic structures in some public sector organisations,
difficulties in adapting existing processes and procedures or innovating to meet the new or
increased demands, insufficient IT capacity and inadequate human and financial resources. In
several ways, the pandemic put a spotlight on the
persistent gaps between the current state of our public
sector organisations and the vision for a “Resilient, 21st
Century Public Sector in the Caribbean.”
The current ‘VUCA’
world needs ‘resilient’
leaders, persons with
the courage and
competencies to
confront, accept,
quickly recover and
adapt to the now
present ‘future’
Achieving the vision “is all about the right systems, right
skills, right leadership and a culture conducive to
change.” (Warrington, 2018). The current “VUCA” world
needs “resilient” leaders – persons with the courage and
competencies to confront, accept, quickly recover and
adapt to the now present ‘future’. Drawing on evolving
practice and lessons learnt as a project manager for
development interventions in the Caribbean, the
following are among the specific models, mind-sets,
competences and tools which I believe must be adopted
and proactively used by leaders and managers, as we
transition from “crisis response” into recovery and rapidly progress towards national visions of
resilience and sustainable development.
A Human-centred Approach
The 2019 ILO Centenary Declaration on the Future of Work (FOW) calls on members to take a
human-centred approach to the FOW, “one that puts workers’ rights and the needs and
aspirations and rights of all people at the heart of economic, social and environmental
policies.” The IDB likewise in its recent discussions on the future of work, argues that ICTs are
leading the world to “a human-centric economy”.
 Continues on next page
2
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Resilient leaders must firstly accept that this approach by its very nature will require authentic
emotional involvement from them. To keep human perspectives in focus throughout every
stage of the problem-solving process will mean caring for, empathising and intentionally
engaging with those you lead and with those you seek to serve. It also calls for significant
self-awareness and self-regulation to cope with and rebound from the challenges, threats and
stresses that arise in the process. Resilient leaders attempt to answer Brene Brown’s question
in “Dare to lead – Brave work. Tough conversations. Whole hearts,” – “What would it look like
to combine courage, connection and meaning with the world of work?”
Design Thinking
The human-centred approach is also characterised by a repeatable yet flexible design process,
consisting of three key phases – Inspiration, Ideation and Implementation. Resilient leaders can
choose from a variety of multi-disciplinary techniques and tools based on factors in their
specific context, but must on every occasion first seek to
empathise or deeply understand the humans involved;
then involve them in defining the problem or needs to be
resolved and in the brainstorming and idea generation
activities. They must also create a safe environment for
experimentation and improvisation by their teams,
allowing for rapid prototyping and testing of solutions.
Ultimately, as summarised by Professor Joseph Giacomin
of the Human Centred Design Institute at Brunel
University, “disruptive innovation is as natural an
outcome of human centred design as is incremental
innovation.”
‘Disruptive innovation
is as natural an
outcome of human
centred design as is
incremental innovation’
- Professor Joseph
Giacomin
An Agile Mind-set
An agile mindset is the set of attitudes supporting an agile working environment. These
include respect, collaboration, improvement and learning cycles, pride in ownership,
focus on delivering value, and the ability to adapt to change. This mindset is necessary to
cultivate high-performing teams, who in turn deliver amazing value for their customers.
(Susan McIntosh)
The agile mind-set is part of the very DNA of this “Fourth Industrial Revolution” and is fully
synergistic with the human-centred approach to the future of work. The pandemic jolted
Caribbean governments and public sector organisations into taking actions to obtain results
that are consistent with the core values of the Agile Approach, especially privileging people and
interactions over processes and tools; quick delivery of value and functionality; and responding
to change over following an immutable plan. Resilient leaders and managers must take the
epiphanies and lessons learnt from this experience and continue to courageously use Agile
principles and methodologies to influence faster and longer-term changes in organisational
structures, policies, processes and culture for sustainable, high performance.
TRANSFORMATION TO A RESILIENT LEADERSHIP CULTURE
The resurgence in use and popularity of the term “Resilient Leadership” might seem to herald
the ascension of yet another leadership model to the apex of thought, but close examination of
recent literature on the topic, shows that it embraces all of the attributes of Transformational
Leadership –
Qualities such as strategic thinking, emotional intelligence, adaptation and change
orientation, learning and performance orientation, and collective leadership…(Kwasi
Dartey-Baah, 2015)
 Continues on next page
3
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However, it is the current environment (events and effects) which has placed intense focus on
“resilience” or the “capacity to meet adversity, setbacks and traumas and recover from them”,
as the distinguishing attributes of organisations that survive and of the leaders needed in these
times.
In simple terms, a resilient leader is really a transformational leader with an evolved and
expanded toolkit of emotional and intellectual skills and competences that enables her/him to
treat in new and dynamic (Agile) ways, with the transactional aspects for meaningful change in
this “volatile, uncertain, complex and ambiguous” environment. ‘Transactional aspects’ refers to
the responsibility such leaders have for creating frameworks, policies and procedures to ensure
that action is taken to achieve impactful results. Resilient organisations and those who lead
them, focus on results which meet the needs or develop the potential of people (human
centred), and are flexible in how they organise and use their resources to achieve those ends.
That “flexibility” requires conscious and informed changes to move public sector organisations
away from the highly-centralised, hierarchical organisational structures that are typical across
the region, to ones that favour multi-disciplinary, collaboration and engagement with internal
and external stakeholders. These changes must remove the ‘work in silos’, and foster the
intra- and inter-institutional communication and exchange of information that leads to the
generation of innovative and ground-breaking ideas for solutions. The vestiges of “command
and control” mind-sets and “blame and shame” attitudes that rely on imposing authority to
drive work must also be replaced by conscious cultivation of trust, using influence and
investment in continuous learning which empowers team members to deliver willingly and to
high levels of excellence.
To keep up with the pace and types of change, driven by ICTs and changes in the global
political economy, public sector organisations need to make these changes quickly. Resilient
leaders are the persons who we call on to guide us through “failing fast, failing often and failing
forward.” A key suggestion for one practical method to develop more of these leaders is to
apply the Agile principle of “regular reflection”- collecting and sharing case studies and
scenarios, mentoring and coaching, testimonials and stories of the situations, the failures and
successes of persons who are currently responsible for leading at various levels in the public
sector. Documenting, reviewing and extracting critical lessons from personal and peer
experiences across the region in responding to COVID-19 or in dealing with the impact of
hurricanes is a golden opportunity for acquiring knowledge, seeding new ideas and building
relationships through networks. Resilient leaders understand the openness and vulnerability
leads to learning and growth.
In closing, I offer that resilient leaders need to be “brave, bold, daring”, insightful and
emotionally intelligent; know the strengths and limitations of their team and themselves, and
as much as possible about the complex relationships between people and our current
environment which will have impact on their work to bring about solutions; have agile
mind-sets – attitudes aligned with values that give primacy to the needs and wellbeing of
people; do the emotional and intellectual work to foster collaboration, build relationships,
champion learning, creativity and innovation and drive transformative change in their
organisations.
Resel Melville (PMP, DEA, B.A Hons), is a development project management practitioner with
almost two decades of experience in designing and coordinating and mobilising resources for
development interventions across the Caribbean Region. She describes herself first and
foremost, as a “passionate Caribbean integrationist” and is currently based in Trinidad where
she serves as the Project Coordinator for the ILO’s Caribbean Resilience and Child Labour
Projects.
4
׉	 7cassandra://bOJdrYJrErX0FgtPtAp0zLQpniDK6YZe-dUpdlkHXrU1>` _6ۮmIf,׉E&Guest Article by Kyana Bowen
A
void. Reduce. Transfer. Assume. These terms are used to
describe decisions we make in our daily lives about
managing risk, including disaster risk. The impact of
natural hazards is not only influenced by their intensity, but
also by people’s vulnerability, which is directly related to
socio-economic factors influencing exposure and the ability to
recover. These factors also include elements of gender inequality.
Many Caribbean countries are still in recovery mode from the
impacts of environmental hazards, such as hurricanes and
tropical storms, which caused more than US$118 billion in
damage and losses over the past three years (CDEMA, 2020).
Against this backdrop, Caribbean countries and their people,
women, men, boys and girls alike are now managing responses
to the unprecedented 2019 Novel Coronavirus (COVID-19), which
has been described by the Honourable Mia Mottley, former Chair
of CARICOM and Barbados’ Prime Minister, as “the most destabilising event for our countries,
probably since World War II,” during a live CNN Interview on 29 April 2020.
Kyana Bowen
Physical distancing and
quarantine measures,
curfews, border
closures and virtual
engagements have
become paramount to
saving lives and
livelihoods as a result
of the COVID-19 crisis
Physical distancing and quarantine measures, curfews,
border closures and virtual engagements have become
paramount to saving lives and livelihoods as a result
of the COVID-19 crisis. While these restrictions are
critical in reducing the spread of COVID-19, they have
had a detrimental impact on the Caribbean economy,
citizen security and gender equality. Tourism, which
contributes to more than 25% of most Caribbean
countries’ GDPs has stalled, a significant number of
women who are the majority in the informal sector are
now unemployed and, a stark increase in violence
against women and children has been reported during
the lockdown.
The extent of the socio-economic fallout from the
COVID-19 pandemic has begun to shape the “new
normal” for CARICOM Member States. A 1.5%
contraction of Gross Domestic Product has already been estimated by the Economic
Commission for Latin America and the Caribbean (ECLAC, 2020). The disruption of
international and regional supply distribution chains due to halts in manufacturing plants and
business operations in tourism for example, will also result in significant shortages and/or
increased cost of goods and materials, and further hits to economies across the Caribbean
region. While governments balance this “new normal,” there is also an ‘above-average’
forecast for the 2020 Atlantic Hurricane Season, which takes place from June 1 to November
30. Two weeks before the official start of the Hurricane Season, Tropical Storm Arthur, the
first named storm for 2020, forced authorities and communities to speed up their prevention
and preparedness measures to prepare for impact.
In the face of these challenges, cost-effective prevention and preparedness measures are
critical. Experience shows that gender-responsive prevention and preparedness leads to more
effective local and national response and better management of infectious diseases. To this
end, women’s leadership and contributions are critical to curbing infection rates and enabling
resilience and recovery.
 Continues on next page
5
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Strengthening Resilience in the Home
Women’s essential role in household disaster preparedness is now even more critical. Data from
various regulating bodies around the region has revealed that there is high demand for social
assistance grants as result of increased unemployment rates caused by the COVID-19 crisis.
Single-parent households that are headed by single mothers especially, will now also require
support for the added expense of hurricane preparedness supplies. Women and their families
will need recourses to be able to purchase the recommended food items to withstand a
hurricane impact. These must be non-perishable and stockpiled to last for at least a two-week
period.
Individuals must also prepare and test their Family Disaster Plans, taking into consideration
public health safety measures. People may have to follow Government stipulated schedules for
when they can leave home, wearing masks as they do so, as seen in The Bahamas and other
countries. Apart from the normal supermarket and medication stock ups, they will also have to
obtain necessary preparedness items from hardware stores before there is a run on these items
and crowding in the stores. Individuals will also need to stock up on cleaning supplies and
personal hygiene items to maintain household sanitation and personal care, which are already
scarce in supply and/or unreasonably overpriced.
As a result of the COVID-19 pandemic, the demands of
the “care economy” (paid and unpaid care and domestic
work) have increased. Schools are physically closed, and
parents are expected to work and support their children
through online learning. These demands will continue and
extend into the Hurricane Season. It is important for men
to share the responsibilities of care and domestic work.
In addition to the conflation of formal work and unpaid
care work that families are experiencing, especially single
mothers and fathers, one devastating weather event can
exacerbate the ability of parents to provide care and
resources for their children. Since most students are now
enrolled in virtual classrooms, any one hurricane can
result in the disruption of electricity and/or
telecommunication services such as internet, which would also affect parents’ ability to work
remotely. Therefore, Family Preparedness Kits should include not only important documents
such as passports and immunisation cards, but also educational material (secured in plastic) to
allow for the continuation of learning and active engagement of children.
Schools are physically
closed, and parents are
expected to work and
support their children
through online learning.
These demands will
continue and extend
into the Hurricane
Season
Strengthening Resilience in Communities
At the community level, gender-responsive early warning and early action are critical and can
strongly contribute to enhanced community resilience and speedier recovery processes. Women
play an important role as first responders and essential service workers in communities across
the Caribbean region by engaging effectively in local response and recovery efforts. To support
women’s local agency for disaster resilience and in an attempt to support communities in
boosting resilience, the UN Women Multi Country Office – Caribbean (UN Women MCO) has
trained numerous community disaster preparedness and response focal points/officials on
gender-responsive prevention, preparedness and response over the past years.
The UN Women MCO has also contributed to mitigating the economic impact of the COVID-19
crisis by rejuvenating women’s small and micro businesses and businesses with high female
labor force through engaging tailors to produce hundreds of cloth masks in each of 13
CARICOM countries for victims of gender based violence (GBV).
 Continues on next page
6
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To accelerate economic recovery and build resilience to natural hazards, the UN Women MCO
has also ensured that small grants are provided to female-headed households and marginalised
workers whose livelihoods were impacted in the agriculture and tourism sectors through the
Global Affairs Canada and UK DFID funded, and UNDP led ‘EnGenDER Project’.
While non-perishables are critical for food security during an active hurricane season, it is also
important that fresh food remains available. In balancing budgets impacted by the COVID-19
crisis, households may be forced to purchase and consume less fresh fruits and vegetables.
Often farmers, especially small holder farmers, experience significant wastage and loss of crops
during the post-hurricane phase. In the Commonwealth of Dominica, the UN Women MCO
supported the creation of a platform for four women farmer groups to advertise their weekly
supply of fresh produce, receive direct orders from customers and enabled them to adhere to
COVID-19 safe handling guidelines, thereby contributing to the safe provision of fresh food for
local communities.
The challenging reality faced by many people within communities awaiting return to
employment can also be used as an opportunity for them to become official volunteers and
enroll in virtual training courses that are being hosted by National Disaster Offices. Community
Emergency Response Teams (CERT) and Damage and Needs Assessment (DANA) are courses
that can be completed online to build community disaster response capacity.
Strengthening Resilience as a Nation
Within recent times, there has been a drive for active women leadership in senior level disaster
risk reduction (DRR) positions across the region. In fact, while there are more women than men
working in public functions on DRR in the Caribbean, women’s leadership in senior management
positions continues to be underrepresented. This is of particular concern given that studies
have demonstrated that women take more risk averse decisions and are for this reason the
better disaster risk managers. In addition, to systematically strengthen countries’ disaster
resilience and invest limited resources in the most cost-effective manner, the collection of sex,
age and disability-disaggregated data is critical so as to implement a multi-hazard focused,
gender-responsive prevention and preparedness plan in the face of climate change and the
COVID-19 crisis.
In May 2020, the CARICOM
Regional Statistics Programme
revealed that in at least four
Caribbean countries there were
more confirmed COVID-19 cases
for women than men (See Figure
1). However, reports have
indicated that more men have
died. With increasing availability
and analysis of sex-disaggregated
data, more targeted support can
be provided.
To achieve optimal hurricane
preparedness, the needs and potential of women, men, girls and boys need to be identified and
leveraged. Women and men across all socio-economic parts of society should be meaningfully
engaged to ensure a whole-of-society approach. Diversity of perspective and increasing
women’s leadership as decision-makers, is better practice and should reap benefits in
governance in state as well as private sector development.
Figure 1: Confirmed cases by Sex – Selected Countries. Source:
CARICOM Regional Statistics Programme – 15 May 2020
 Continues on next page
7
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` ׉	 7cassandra://XnA9zdKB_2n1xan-3HsBJBuoRyd_DI5wr7erVbKaTSI;k`s׉	 7cassandra://4pJopUtBdVfysc7nBfOnBDgFpZlshPMc8YG3ap2zPro2P` ׉	 7cassandra://h3XS1NGkdZmMHAiaCg8sczV5W9-_NozT9O5_g9TuBWM|s4͠]_6ۮmIf-ט  (u׉׉	 7cassandra://EPpc29k1DLOLmvq6D0EEP9FKdvXXVI8XFwLCydhDBac 0` ׉	 7cassandra://n8q7crlnnox7SUAE8fY3kAlvxU6Qt4sESXSBBztu-H4ͷP`s׉	 7cassandra://ldB2x95kmyajU2id3iaAhM13FFBmN6469tg56CCeArI0K` ׉	 7cassandra://kS0IUYtel4GGVwn1d4KuG1Lwpvq3QDEfPXHzBeSW3TsgV͠]_6ۮmIf-נ_6ۮmIf- Bt9׉H rhttps://caribbean.unwomen.org/en/materials/publications/2020/5/guidance-for-gbv-shelters-in-the-contex-of-covid-19Gׁׁrנ_6ۮmIf- B]9׉H rhttps://caribbean.unwomen.org/en/materials/publications/2020/5/guidance-for-gbv-shelters-in-the-contex-of-covid-19Gׁׁrנ_6ۮmIf- ̦9׉H *https://iris.paho.org/handle/10665.2/52170Gׁׁrנ_6ۮmIf- B̮9׉H rhttps://caribbean.unwomen.org/en/materials/publications/2020/5/guidance-for-gbv-shelters-in-the-contex-of-covid-19Gׁׁr׉E Continued from previous page
Moreover, it is imperative that Hurricane Mass
Casualty Plans become more gender and
COVID-19 responsive. Sector-specific
hurricane preparedness plans for 2020,
especially in the agriculture and tourism
sectors, should be revised and tested to
promote gender-responsive resilience.
Business recovery and continuity plans, along
with the public-private partnerships that are
being developed to respond to the COVID-19
impact must also incorporate hurricane
preparedness and recovery strategies, which
adequately identify and address women’s and
men’s needs and potential alike.
These plans need to integrate resources and
strategies to address the unpaid care work
responsibilities that parents currently face and
is likely to increase as a result of the hurricane
season. The UN Women
MCO has developed an
Action Brief which entails
strategies that can be
adapted.
Given the small island
developing state context,
accommodated in shelters.
Strengthening Resilience as a Region
In addition to the humanitarian benefits,
building resilience to multi-faceted hazards
would allow the Caribbean region to benefit
from economies of scale, as well as create a
platform for the sharing of lessons learned on
what works for gender-responsive prevention,
resilience and recovery. The UN Women MCO’s
Memorandum of Understanding with the
Caribbean Disaster Emergency Management
Agency (CDEMA) for example, indicates the
Agency’s commitment to organize regional,
gender responsive prevention, preparedness
and response to disaster shocks.
Apart from the security
protocols and
guidelines according to
‘COVID-19 Hurricane
Shelter Management’ for a
pending severe weather
threat could pose a
significant challenge this
year. Apart from the
security protocols and
guidelines according to
specific requirements to prevent gender-based
violence, Hurricane Shelter Managers must
now institute COVID-19 measures as well. The
Pan-American Health Organization (PAHO) has
developed COVID-19 specific guidelines, and
UN Women MCO Caribbean has developed
Shelter Guidelines in collaboration with PAHO
and the United Nations Populations Fund for
GBV Shelters in April 2020. Both guidelines will
be instrumental in restructuring ‘COVID-19
Hurricane Shelter Management.’ The UN
Women MCO will continue to collaborate to
integrate lessons learned from previous
hurricane-related experience to support
efforts to ensure that families are better
specific requirements to
prevent gender-based
violence, Hurricane
Shelter Managers must
now institute COVID-19
measures as well
It is important for humanitarian and relief
efforts to be gender-responsive in order to
improve access to emergency funding as well
as service delivery. Service
delivery should be based
on the analysis of
sex-disaggregated
data to ensure that the
needs of vulnerable and
marginalised populations
are adequately addressed.
International, regional and
national agendas must all
be aligned to boost climate
change adaptation and
disaster resilience.
Strengthening resilience will
not only ensure enhanced
prevention and
preparedness but also enable a swift recovery
from all hazards, including hurricanes and the
COVID-19 pandemic.
The 2020 hurricane season is not just an
unprecedented challenge, but it has the
potential to become an unprecedentedly
successful, gender-responsive disaster
management experience in the history of the
Caribbean. It is an opportunity to demonstrate
lessons learned enhanced by the COVID-19
experience to build back better for women,
men, boys and girls alike so as to keep the
Caribbean on the path of resilient and
sustainable development.
This UN Women MCO Caribbean article Gender-Transformative Hurricane Resilience
during the COVID-19 Crisis by Kyana Bowen, Programme Officer - Humanitarian,
Climate Change and Disaster Risk Resilience.
8
׉	 7cassandra://4pJopUtBdVfysc7nBfOnBDgFpZlshPMc8YG3ap2zPro2P` _6ۮmIf,׉EYBy Rosemund Warrington
Assistant Executive Director, HR & ODE Specialist
O
rganisations comprise individuals with distinct ideas, beliefs, attitudes and perceptions
that collectively constitute their values. Values are traits or qualities that represent an
individual’s highest priorities and the forces that drive them. According to Mabey et al
(1998, p.480), “Values focus on why people behave as they do.”
A value system plays an important role in any organisation and provides the guiding principles
that are most important to employees regarding the way they work, whether they are
experienced employees or new entrants. In a successful workplace environment, work ethics
and great workplace values are essential.
For students transitioning from the classroom to the workplace, there is always an anticipation
of greater freedom as well as a steady source of income. However, for many it is a huge
transition from college life to becoming a working professional. For those who have not held a
formal job before, they may not be fully prepared for the challenges while transitioning into the
world of work. Values form an important part of an individual, and are needed in every sphere
of life, particularly so in the public sector, because public officers are a direct representation of
these values to the public whom they serve. A Values mindset is at the core of citizencentricity.
It
is with this in mind that CARICAD developed a
generalised Values-based framework to raise
awareness of values employers look for in new hires
and to encourage good behaviour and habits in the
workplace. The framework emerged over years of
CARICAD’s staff working directly with public sector
organisations to better understand organisational
effectiveness and organisation culture.
“Your beliefs become your thoughts,
Your thoughts become your words,
Your words become your actions,
Your actions become your habits,
Your habits become your values,
Your values become your destiny.”
― Gandhi
In this current period, the impact of COVID-19 is forcing organisations, as they try to adapt to
the new work realities, to reconsider the profile of their workforce far beyond the technical
aptitude of employees. There is now a greater focus on the competencies and core values that
employees bring to the table. As a result, quite apart from the reality that new graduates will
now have to compete with workers who have been laid off, those who will be fortunate to
secure employment will need to adjust to an evolving world of work filled with new protocols
and requirements for particular competencies. New working professionals will therefore need to
adapt not only to policies and procedures, but also patterns of work, employment arrangements
and competency requirements related to every step of the employee journey, from recruiting
and onboarding through to engagement at work.
While new professionals may have a good command of digital, mobile, and social media
technologies and communications, there are some softer skills that they may need to learn to
survive in the workplace. For new professionals, the chances of getting or keeping the job could
be greatly enhanced by having the right values.
CARICAD has always been an advocate for values alignment in the workplace. Our collective
professional experience has proven that without such alignment, work cultures tend to
cultivate stress, undermine engagement and stymie productivity. New professionals as well as
supervisors in the public sector must therefore learn how to engineer values alignment in a way
that is authentic and sustainable in the post-COVID-19 workplace. CARICAD maintains that in
order to create a values-friendly work environment in the public sector, it is critical not only to
understand and embrace the level of performance being committed to, but also the level of
values transparency that requires commitment.
 Continues on next page
9
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Toward that end, the Values-based ethical framework promulgated by CARICAD provides
guidance not only for new professionals in the public service, but also supervisors and
senior managers who are responsible for the onboarding of employees. It is broad-based and
includes a hierarchy of values and characteristics such as maintaining a sense of integrity at all
times; showing respect to others; learning every aspect of a job and doing it to the best of
one’s ability; being enthusiastic about one’s work and optimistic about the organisation and its
future; committing to continuous learning of new skills, techniques, methods, and/or theories
helps keep the organisation at the top of its field; using one’s own sense of moral and ethical
behaviour when working with and serving others within the scope of their job; being adaptable
and maintaining flexibility in completing tasks in an ever-changing workplace; and having
the ability to connect with people. When these values are in alignment, this will help the
organisation to achieve its vision and mission, because everyone will be working towards the
same goals, with the same intentions and with the same outcomes.
CARICAD will be partnering with the University of the West Indies, Cave Hill Campus to deliver
a case-based workshop for third-year students, using the CARICAD framework as the
foundation. The expected outcome is that students would become aware of how their values
are an important part of creating the future they want to experience. It was originally intended
that the workshop would have been held in March 2020. However, the COVID-19 pandemic
made that impossible.
Table 1: A Generalised Values-based Framework for Success in the Workplace
(CARICAD, 2020)
 Continues on next page
10
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11
׉	 7cassandra://AdS_NsQXF7eLDwY63LfkVJK9XkV68jhzpTFciwlFUXA%]` _6ۮmIf,_6ۮmIf,(בCט   (u׉׉	 7cassandra://vGXmzjaPxmICatbNKEWT9FA_rffqg93Y0ULQ7zu8PGU z`׉	 7cassandra://R7_9Rrts6Ub9JM_Xb9GGmty7xIqhBKQhPPXTeDUIuZkͧ`s׉	 7cassandra://7Dic77r8_8GWGWHE6_fjgJ3CepcUxnUoGh8VIKg2Fok,` ׉	 7cassandra://x41KiEJ8X-YBbgNy6qs6kj1xU82gAj_f_50G4Pn0S8s 	6͠]_6ۮmIf-"ט  (u׉׉	 7cassandra://ebh_t-0t8Dg6viXd7cjGiKBW7Kt_6idt6HplmhTN9DY 1\`׉	 7cassandra://1qf51wLQF-Ipb-9lG4YGgvcIlDjjZneSxQyY2vsAzycͩ`s׉	 7cassandra://6Sxp21zOGpcc1JMs8V6vFJahx7r0idp8d6m1Xt7F3bY//` ׉	 7cassandra://xoe2-2a5QGY3EFcd6beR0_UmOtz0Flb1BvqnY91EpVU /
͠]_6ۮmIf-#׉EBy Dario Richards
Senior Intern at CARICAD
C
OVID-19 is novel in its nature, but not
in its impact. It is a microcosm of the
meta-problems the world was already
facing and continues to expose world leaders’
inability to grapple with an increasingly
chaotic world. This pandemic has emphasised
the need for policies, systems and structures
that can carry countries through the most
unpredictable, unexpected and disastrous
times. In many ways, COVID-19 teaches us
potent lessons for effective governance. It is a
reminder of the increasing need to govern in a
VUCA world.
VUCA is an acronym coined by
Warren Bennis and Burt
Nanus in 1987, which
captured their
leadership theory and
predicted the future
of the world as
volatile, uncertain,
complex and
ambiguous. The
impact of
COVID-19 has
magnified these
characteristics of
VUCA. It has
made the world
increasingly
volatile. Uncertainty
is on the rise, as many
countries are reeling
from the damage to their
economies, and as
governments wrestle with the
challenge of saving both lives and economies.
The world is now more complex than ever.
We are living in a constant state of ambiguity,
as we struggle to answer the question,
“What does all of this really mean for the
future?”
Effective governance demands a response
that acknowledges a VUCA world and the role
COVID-19 plays. A cursory observation of the
countries that have successfully navigated the
first wave of COVID-19, reinforces the
importance of good governance to navigating
this pandemic and our VUCA world. Therefore,
COVID-19 continues to expose the strengths
and weaknesses of our governments. It many
ways, it has become a teacher of the best
systems and structures that should shape the
way we govern in the future.
So what major governance lessons can we
learn from the countries which have done well
so far? First, COVID has magnified the
importance of a whole of government and
sector approach to effective governance. We
saw that countries that navigated well did not
simply delegate the responsibility of managing
COVID-19 to a single ministry or team. Even
though special teams provide oversight, the
fight required every ministry, sector and
citizen to be actively involved.
Second, we saw the great need
for competence-based
leadership. Countries
that navigated well,
empowered their
experts in the medical
field to find solutions
and leaders listened
to the experts.
Third, there was
special emphasis
placed on results.
During the
COVID-19
crisis good rhetoric
was not enough –
tangible, clear results,
limiting the spread of
COVID-related cases and
deaths by COVID is what
mattered most. Fourth, in those
successful countries, we saw a
citizen-centered approach. These countries
placed the wellbeing of their people – not their
party or agenda – as the ultimate priority.
A whole of government and sector approach,
competency based leadership, results driven
work and a citizen-centered approach are
qualities that have led to a successful
navigation of COVID-19 thus far. These four
qualities are also critical for successful
navigation of the VUCA world in which we live.
National leaders should not abandon these
principles post-COVID, but should adjust their
approach to governance to ensure future
success in an increasingly volatile, uncertain,
complex and ambiguous VUCA-world.
12
׉	 7cassandra://7Dic77r8_8GWGWHE6_fjgJ3CepcUxnUoGh8VIKg2Fok,` _6ۮmIf,׉EBy Franklyn Michael
EDITOR’S NOTE: The people of Monserrat
commemorated 25 years since the onset of volcanic
activities in July 1995 by implementing a week of
activities. The events took place during the week of
July 12th to 18th, 2020. The events for the week
included a national day of reflection which was held
on Wednesday, July 15th, a public holiday.
CARICAD’S Programme Specialist Franklyn Michael
was Director of the Emergency Operations Centre
(EOC) in Montserrat and Permanent Secretary of
the Emergency Department from 1995 to 1999.
Montserrat was then and remains a CARICAD
member state.
S
igns of volcanic activity first occurred
during the afternoon and evening of
Tuesday, July 18th, 1995 in
Montserrat. The signs included loud
rumbling noises, strong emissions of
sulphurous gases and a light fall of
volcanic ash in the southern districts
of the small island. The
Emergency Operations
Centre (EOC) was
immediately activated.
The relevant high-level consultations took
place and the Seismic Research Unit (SRU)
in Trinidad was contacted. A scientist
from the SRU arrived in Montserrat early on
Wednesday, July 19th. Visual inspection of the
Soufriere Hills (long known as a volcanic area)
revealed the appearance of a volcanic vent.
The vent incessantly emitted billows of
vigorous white steam. That pattern of volcanic
activity continued until July 28th when a
second vent was discovered. A decision was
taken to relocate villagers from the Eastern
flanks of the volcano. Activity remained limited
to earthquakes, gas emissions and light
ashfalls. Monday, August 21st was marked by
an unusually heavy ashfall which blanketed the
capital town of Plymouth and its environs.
The in situ team of scientists recommended
the relocation of all residents south of Belham
River, to areas north of that line.
Subsequently, several smaller vents opened in
the same general vicinity of the original vent.
The Safe Zone and Evacuated Zones were
established to control residential and
commercial activity. The dissemination of
information via the local radio station, Radio
Montserrat, was greatly expanded.
Periodic evacuations manged by the EOC, the
 Continues on next page
13
A pyroclastic flow on the eastern flanks of the volcano.
Royal Montserrat Police and the Defence Force
became the pattern because of phreatic
(steam, ash and gases) eruptions until massive
explosive eruptions culminated in the
permanent evacuation of the capital town of
Plymouth, and villages in the east, south and
central corridor of the island. At one point in
time there were more than 1,400 people in
Emergency Shelters. There was a frightening
eruption on September 17th, 1996. Ironically
that was the same date on which there had
been a fatal, international, commercial
aeroplane crash in the 1960’s and the same
date on which Montserrat had been devastated
by Hurricane Hugo in 1989. One particularly
massive eruption on June 25, 1997 resulted in
the deaths of 19 people who were caught in
the Evacuated Zones when the eruption took
place. That date has been publicly marked
since the tragedy.
The people of Montserrat had no time to
prepare for the initial onset of volcanic events.
The disaster challenged the local response
capacity and available resources. There was no
collective memory or written record of a
previous eruptive event in Montserrat.
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͠]_6ۮmIf-'׉Es Continued from previous page
There were historical records of several earthquake swarms that did not lead to the extrusion of
material. Those swarms had taken place in 30-year intervals from 1900 until 1966. The events
that started in 1995 continued for the next 10 years and thus in many ways became an
unfolding Recovery challenge for the people of Montserrat. The island became dependent on
budgetary support from the United Kingdom Government. Assistance has also been provided by
other partners, notably, CARICOM member states.
Prior to the onset of volcanic activity, Montserrat was justifiably known as “The Emerald Isle”.
There were verdant hills and mountains along a central ridge which extended along the island’s
long axis – north to south. The island was deeply incised by numerous seasonal stream beds
known locally as ghauts (pronounced guts).
The variations in elevation (up to 3,000 feet) produced an unusual variety of flora and fauna. It
ranged from patches of scrub to lush tropical forests. There was agouti, mountain chicken,
iguana and the Monserrat Oriole bird species among the fauna. There were magnificent vistas
from most homes. The coastal zone is marked by precipitous depths descending from
black-sand beaches. There are few coral reefs.
Montserratians had achieved and maintained a relatively high standard of living, despite the
small size of the island (11 miles by 7 miles at the longest and widest). The GDP per capita was
noticeably high. The island was 39 square miles in area at the time of the eruption. Today, the
permanently occupied portion is about 15 square miles. Much of what was the more verdant
and productive agriculture and forests areas now in the Exclusion Zone. Ironically, that same
section of the island had housed almost all the crucial, economic, commercial and social
infrastructure on the island including the hospital, the seaport,
radio stations and many schools. More than 70 per cent
of the people of Montserrat resided in their own
homes in July 1995. Electricity and water
supplies were reliable.
 Continues on next page
People of Salem Village under the shadow of an ash cloud.
14
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The standard of road
maintenance was very high.
Telecommunications were as
modern as any other Caribbean
territory when the volcano
became active. When the
eruption started, the population
was 10,500. It was estimated to
have fallen to 2,500 at the end of
1997. Today the estimate is
5,000. There has been a
significant influx of persons from
Jamaica, Guyana, The Dominican
Republic and Haiti.
Despite its non-independent
status, Montserrat enjoyed and
still enjoys a high degree of
autonomy. It is a full member
of both CARICOM and the OECS
unlike the other Overseas
Territories in the region. It is
served by a wide variety of
regional agencies, including
CARICAD. Its local development
strategy has remained
fundamentally within the control
of the locally elected government. A tradition of democratically conducted elections and
peaceful transitions of government have marked its political landscape during the last 50 years.
St. George’s Anglican Church Harris Village – destroyed by
an explosive event.
The people of Montserrat had enjoyed a worldwide reputation for hospitality and friendliness.
It was a reputation that was earned and fiercely defended. The island was also developing a
reputation for excellence in certain performing arts, notably, music and singing, in which it had
at least one celebrated, globally recognised recording star, the Mighty Arrow of “Hot, Hot, Hot”
fame.
The protracted, visible, perceptible volcanic events continued for 10 years and had many
negative effects, including:
 Loss of life (19 people died in a single event)
 Injuries – some endured volcanic burns from some incidents
 Damage to and destruction of public infrastructure
 The capital town and many villages were effectively buried beyond recognition or occupancy
 The original airport for commercial flights was put out of use
 Widespread destruction of homes and personal property
 Damage to and destruction of subsistence and cash crops
 Extensive damage to natural forests
 Disruption of productive capacity in manufacturing
 Disruption and decimation of social activities, sporting and cultural events
 Loss of livelihoods
 Disruption of essential services
 Damage to and disruption of government systems
 Extensive economic losses
 Sociological, emotional and psychological impacts
 Continues on next page
15
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͠]_6ۮmIf-*׉Ek Continued from previous page
The economic and fiscal environment was marked by many negative occurrences. These
included but were not limited to:
 A dramatic fall-off in government revenue
 A significant increase in government expenditure
 A sharp decline in national income
 Doubling of unemployment within the first two years of the onset of the events
 Capital was exported in the form of savings
 The need for massive financial investments in new commercial and residential properties in
the Safe Zone
 Diminution of remittances from overseas
 Rapid appreciation of land values in the Safe Zone
 Property rentals increasing – home occupancy decreasing
 Off-island transport became unreliable – even fickle
Life on Montserrat became highly stressful with great anxieties, uncertainties and unknown
risks to health in the long run. The bonds, ties, mores and norms of a very close-knit society
were subjected to severe strain. Families had to endure unavoidable separation because of
migration. Children and the aged were the most vulnerable to
the dramatic changes. The ultimate impact of these effects may
influence the health and well-being of Montserratians for
several generations. There are many young, qualified,
capable Montserratians now living overseas. There is a
patriotic and vibrant diaspora but the loss of skills
and talents has been great. The loss of
psychological independence at the individual
and national level may prove to be one of
the most devastating of the
unquantified psychological
impacts.
 Continues on next page
A new volcanic dome appearing in Montserrat in 1996.
16
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 Continued from Page 1
However, Montserratians are a
demonstrably resilient people. There
has been a determined effort to
rebuild the island. They have literally
and figuratively dusted themselves off
from the ash. Their efforts to date are
worthy of recognition and
commendation. It has been a slow
process with the island remaining
dependent on budgetary support from
the United Kingdom Government 25
years later for both recurrent and
capital budgets. There will remain the
need for a consistent programme of
Recovery that covers all spheres of life
for several years to come.
Lessons that CARICAD Member
States Can Learn from the
Montserrat Experience
The Caribbean region can learn many
lessons from the Montserrat
experience. The incorporation of these
lessons in national policy planning and
management should prove beneficial
to current and future generations.
Every country/territory should be
prepared for natural as well as
man-made hazards and set up appropriate policies, strategies, programmes and management
capabilities – especially for high impact hazards and threats such as volcanic eruptions,
hurricanes, floods, earthquakes and pandemics. Comprehensive Disaster Management (CDM)
should be embraced as a fundamental development strategy.
Small island economies are especially vulnerable to natural disasters. A series of devastating
hazard impacts can occur in a short time. Montserrat experienced storms hurricanes and
drought along with the volcanic eruption in 1995. The British Virgin Islands and Dominica
experienced two major hurricanes in 2017.
People are willing to endure great hardships and make remarkable sacrifices for the long-term
good of their country but they will demand effective leadership and management from both the
political directorate and the public sector.
The most effective disaster responses and recovery efforts for large scale disasters require
political approaches which are fundamentally equitable and altruistic. It is unlikely that any
Caribbean country struck by a similar volcanic disaster could survive economically/financially
without a massive and sustained aid programme. Alternatively, the debt burden could be
massive and remain a fiscal overhang and drag on development for decades.
Small territories with small populations cannot provide the full range of skills required to
respond to and recover from that kind of disaster. Proactive preparations should be made to
deal with the unquantified but very significant psychological and emotional effects of a major
disaster. Mechanisms need to be put in place at national level for the management of aid and
technical assistance in the event of a major disaster.
 Continues on next page
17
Views from Plymouth looking towards the volcano
in July 1995.
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Leadership Development and Institutional Strengthening Specialist
T
he CARICAD Leadership Development
Programme (CLDP) is celebrating its
first anniversary, and what a year it has
been! Over this period, we trained 334
leaders across the Caribbean through the
delivery of 16 leadership development
programmes and workshops. These included
scheduled programmes and workshops such
as our Leading Change and Transition and
Meetings – a Strategic Tool for Leadership
Effectiveness workshops, as well as our
Mid-Level and Transformational Leadership
Development Programmes.
We were also privileged to partner with a
number of organisations to deliver customised
leadership development programmes and
workshops, aligned to their unique learning
needs and contexts. Among these partners
were the Eastern Caribbean Central Bank,
Caribbean Court of Justice, eGov Jamaica
Limited, the Project for the Advancement of
Statistics in the Caribbean (PRASC), Public
Services International (Caribbean chapter),
Tax Administration Jamaica and Passport,
Immigration and Citizenship Agency, Jamaica.
CARICAD was pleased to offer 21 scholarships
to participants from a range of member
countries to complete its Introduction to
Leadership virtual programme in June 2020.
This programme was aimed at equipping
leaders with the skills required to lead during
the context of the COVID-19 pandemic.
We continued to provide ongoing learning
opportunities for our communities of practice
through the delivery of 10 webinars covering
a range of relevant topics, and the
dissemination of blogs and other materials to
support leaders, particularly in addressing
policy responses to the COVID-19 pandemic,
through our website and social media
platforms, such as Facebook, WhatsApp,
Twitter and LinkedIn.
We thank our partners and stakeholders for
their continued support. To learn more about
our offerings for the rest of 2020 – 2021, see
our catalogue at http://
campaign.r20.constantcontact.com/render?
m=1119959987278&ca=72634f63-b4c7-4553
-95ad-ef0d6fbc1205
 Continued from previous page
RECOMMENDATIONS
The work of CDEMA, should be more closely
integrated into national development plans in
all member states of CDEMA and CARICAD.
CDEMA can draw upon an extensive network
of Caribbean nationals who have
distinguished themselves in Disaster and
Recovery Management.
Comprehensive plans should be developed in
those member states that could one day
contend with volcanic eruptions like the
events that occurred in Montserrat.
Detailed case studies of the public sector
management experiences in Montserrat
should be prepared as capacity building
reference tools for use in the region.
Additionally, short scenarios should be
written as tools for capacity building in
Leadership and Management programmes in
CARICAD/CDEMA member states.
The expertise which was developed by public
sector officials in Montserrat should be
harnessed as a regional resource and used
systematically in training in the region.
There should be coordinated initiatives
among tertiary and development agencies
for extensive documentation of the Montserrat
experience drawing upon such expertise.
Regrettably, several of the personnel involved
in the early response in Montserrat
are now deceased. The pool is dwindling.
This course of action should begin promptly.
18
׉	 7cassandra://SEina_OfDhNm12E9RRoNVO0u7TIBNUphzDH9aibn5LQ/` _6ۮmIf-׉EThe CARICAD Horizon is a regular publication of the
Caribbean Centre for Development
Administration (CARICAD).
The Horizon has superseded the “Chronicle”.
The Editor-in-Chief is CARICAD’s
Executive Director, Devon Rowe.
The Production Team comprises:
Franklyn Michael, Rosemund Warrington, Dr. Lois Parkes,
Trudy Waterman and Angela Eversley.
Previous editions can be viewed at:
Special Hurricane Edition June 2020: https://publizr.com/caricadsec/horizon---hurricane-june-2020-final
Special COVID-19 Edition May 2020: https://publizr.com/caricadsec/horizon---covid-may-2020-final
March 2020: https:/ / publizr.com/ caricadsec/ horizon-march-2020-final
December 2019: https:/ / publizr.com/ caricadsec/ horizon-dec-2019-final
October 2019: https:/ / publizr.com/ caricadsec/ horizon-oct-2019-final
Board Meeting 2019 Special Edition: https:/ / publizr.com/ car…/caricad-august-2019-special-edition
April 2019: https:/ / publizr.com/ caricadsec/ caricad-april-2019-newsletter-final
December 2018: https:/ / publizr.com/ caricadsec/ caricad-december-2018-newsletter-hl
August 2018: https:/ / publizr.com/ caricadsec/ caricad-august-2018-newsletter-final
December 2017: https:/ / publizr.com/ caricadsec/ caricad-december2017-newsletter
July 2017: https:/ / publizr.com/ caricadsec/ caricad-horizon-july-final
The Caribbean Centre for Development Administration, 1st Floor Weymouth Corporate Centre,
Roebuck Street, Bridgetown, Barbados
Tel: 246-427-8535 Fax: 246-436-1709
Email: caricad@caricad.net
Website: www.caricad.net
19
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